The posting
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Computer Operators at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment.
As a Computer Operator you will be on the technical frontline – performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving/routing issues as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers.
Key Responsibilities:
- Analyze, troubleshoot, and resolve JCL abends, override issues, and symbolic parameter problems.
- Allocate and manage BIOS, TIF, GDG, and VSAM datasets.
- Identify ownership of Production and QA jobs and coordinate with appropriate development groups.
- Perform file out-of-space (FOOS) recovery and support batch/online recovery activities.
- Coordinate batch job restarts, abend recovery, and customer escalations.
- Utilize break-glass procedures for emergency production support access when required.
- Monitor and manage OPC/TWS job scheduling activities including hold/release actions, predecessor/successor analysis, and database lookups.
- Support NDM/Connect: Direct operations including process monitoring, troubleshooting transfer failures, DR transfers, and client file transfers.
- Perform PDX activities including installs, promotes, backouts, and password reset support using Power IDs.
- Manage ITSM incidents, problem tickets, FACHA/Hot Item creation, ticket reassignment, and closure activities.
- Process TSSR work orders, manage production/QA job requests, and respond to operational emails within SLA timelines.
- Execute weekend IPL support activities, validate environment availability, and coordinate fixes for out-of-sequence abends.
- Ensure Production, QA, and Test regions are operational following maintenance and IPL activities.
If you have a passion for technology and a desire to continually improve your skills – this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry.
Your Future at Kyndryl As a Computer Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you – and we’re invested in paving the way.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Technical and Professional Expertise
- 5+ years Experience Mainframe Production Support professional responsible for monitoring, troubleshooting, and maintaining batch processing, scheduling, file transfers, and production environments across Production, QA, and Test regions.
- Responsible for Mainframe Production Support activities, ensuring smooth system operations.
- Perform JCL troubleshooting and resolve abends efficiently to maintain job stability.
- Manage job scheduling and monitoring using OPC/TWS.
- Handle file transfers using NDM / Connect Direct.
- Manage datasets including VSAM, GDG, BIOS, and TIF.
- Provide support for PDX deployments and related activities.
- Manage and resolve issues through ITSM ticketing systems.
- Monitor batch jobs and perform recovery actions when required.
- Handle incident and problem management to ensure minimal downtime.
- Support IPL activities as part of system maintenance.
- Demonstrate strong analytical and communication skills in day-to-day operations.
Preferred Technical and Professional Expertise
- Provides end-to-end support for batch operations, job recovery, incident management, and weekend IPL activities while ensuring high system availability and timely issue resolution.
- Demonstrates strong expertise in JCL, OPC/TWS scheduling, NDM/Connect: Direct transfers, VSAM and GDG dataset management, PDX deployment activities, ITSM ticket handling, and production support processes.
- Collaborates with development teams, storage teams, clients, and infrastructure teams to resolve production issues, perform recoveries, manage escalations, and support critical business operations.
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
