The posting
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
The Role: You are the offshore specialist leader responsible for identity and messaging readiness and remediation in a tenant‑to‑tenant Microsoft 365 consolidation. You provide technical authority on Entra ID readiness, identity conflict remediation, access impacts and Exchange‑related sequencing considerations that shape wave delivery. You act as the escalation point for identity and messaging blockers and maintain repeatable runbooks for remediation so that Scale squads can cut over with confidence and the Factory can execute at pace.
What you will do
- Own identity and messaging readiness for migration waves, including entry criteria, risk assessments, mitigation planning, coexistence considerations, and sequencing dependencies to ensure successful user migration readiness.
- Act as the escalation point for identity and access issues impacting migrated users, providing rapid triage, remediation guidance, and support during cutovers, war rooms, and critical migration activities.
- Develop and maintain remediation runbooks, readiness validation processes, evidence capture standards, and acceptance criteria for resolving common tenant-to-tenant identity and messaging blockers.
- Collaborate with Entra Apps specialists and other stakeholders to resolve application access, consent, and service principal dependencies, while maintaining a known-issue catalogue, driving root cause reduction, and providing reporting on blockers, remediation progress, and overall readiness health.
- Support regional migration delivery, including participation in early morning, late evening, and weekend cutovers as required to meet business and migration timelines.
Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Skills and Experience
- Hands-on experience delivering tenant-to-tenant migrations involving Microsoft Entra ID and/or Exchange Online.
- Strong knowledge of Entra ID administration, identity lifecycle management, access controls, authentication, and troubleshooting.
- Strong Exchange Online operational expertise supporting tenant migrations and user-impact mitigation.
- Experience developing remediation runbooks, validation processes, and migration readiness activities.
- Strong documentation, audit evidence, and reporting skills.
- Excellent stakeholder management and communication skills across technical and business teams.
- Ability to support migration cutovers, escalations, and extended-hours activities.
- Experience working in follow-the-sun support and structured handover environments.
- Strong risk management, issue resolution, and cross-functional collaboration skills.
- High integrity with security, access control, and compliance practices.
Preferred Skills and Experience
- Experience with Quest or similar tenant migration tools.
- Microsoft certifications or equivalent identity/messaging expertise.
- PowerShell and Microsoft Graph scripting skills.
- Experience in audit and compliance-driven environments.
- Strong coaching, documentation, and process improvement mindset.
- Proven success in reducing migration issues and cutover risks.
- Experience with runbooks, remediation tracking, and MTTR improvement.
- Strong focus on readiness validation, compliance, and stakeholder satisfaction
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
