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Open nowPosted 6 days ago

Consumer Happiness & Engagement Specialist

La Lorraine Bakery Group

Where
Aalst, Belgium
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Your applicationOpen nowConsumer Happiness & Engagement SpecialistLa Lorraine Bakery Group · Aalst, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on La Lorraine Bakery Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 6 days ago

The posting

  • Je behandelt consumentenreviews, vragen, opmerkingen en klachten via e-mail, sociale media, Google Reviews en andere online kanalen.
  • Je volgt dossiers nauwgezet op met franchisees, externe partners en interne stakeholders en zorgt voor een professionele afhandeling.
  • Je analyseert consumentenfeedback, detecteert trends en vertaalt inzichten naar concrete verbeteracties voor onze shops, processen en dienstverlening.
  • Je bent key user van onze consumentenfeedbacktool en waakt over een optimaal gebruik ervan binnen de organisatie.
  • Je coördineert de opmaak van campagnecommunicatie voor franchisees en shopmedewerkers en neemt deel aan de wekelijkse campagne-overleggen.
  • Je ondersteunt het beheer van het Extranet en zorgt voor duidelijke, consistente en tijdige communicatie naar ons franchisenetwerk.
  • Je werkt mee aan engagementinitiatieven voor shopmedewerkers, waaronder de jaarlijkse tevredenheidsenquête.
  • Je ondersteunt onze employer branding door vacatures voor shopmedewerkers te publiceren en franchisees hierbij te begeleiden.

Als Consumer Happiness & Engagement Specialist rapporteer je rechtstreeks aan de Store Services Director.

  • Je hebt ervaring binnen customer service, communicatie of een gelijkaardige functie.
  • Je communiceert vlot in het Nederlands en Frans, zowel mondeling als schriftelijk.
  • Je bent klantgericht, communicatief sterk en organisatorisch goed onderlegd.
  • Je werkt nauwkeurig, bent proactief en kan meerdere projecten tegelijk opvolgen.
  • Je bent digitaal vaardig en werkt vlot samen met verschillende stakeholders

Posting text belongs to the employer. Removal requests: contact us.

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  1. A CV for this posting

    Written against La Lorraine Bakery Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on La Lorraine Bakery Group's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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