Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 124 days ago

Audience Services Supervisor (Sales and Customer Experience)

LA Phil28 open roles

Where
Walt Disney Concert Hall, 151 South Grand Avenue, Los Angeles, California, United States of America
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAudience Services Supervisor (Sales and Customer Experience)LA Phil · Walt Disney Concert Hall, 151 South Grand Avenue, Los Angeles, California, United States of America

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on LA Phil's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 124 days ago

The posting

Position:                     Audience Services Supervisor (Local 857 Treasurers & Ticket Sellers Union)   Department:               Customer Engagement   FLSA Grade:              Hourly (Non-Exempt), Full-Time   Salary:                             $31.28/hour   Position Summary:  The Audience Services Supervisor, reporting to the Audience Services Manager, is responsible for daily supervision and guidance of the Audience/Patron Services team, primarily ensuring that the level of customer service maintains a high standard over the phone, online, and in person.        Position Elements:

Supervise and monitor the daily activities of the Audience and Patron Services Representatives. Monitor productivity and performance of customer service representatives to observe employee demeanor, technical accuracy, and conformity to company policies.  Conduct monthly call reviews of Audience and Patron Services Representatives while training and coaching them for success. Assist in scheduling staff to cover hours of operation. Prepare daily sales, customer service issue, call volume, and other reports as necessary. Ensure successful inbound sales, correct information, and be of help to the Representatives during escalated complaint calls. Communicate customer solutions and make outbound calls to patrons regarding escalated customer service issues. Anticipate escalation and take over calls when needed. Ensure compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity. Answer questions and recommend corrective services to address customer complaints.  Build, establish, and maintain open lines of communication with representatives, peers, trainers, managers, and other areas of the organization to facilitate problem solving. Serve as an information resource to team members, including continuous update of policy, procedural, and informational data sources. Monitor individual, team, and department results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets. Assist in the formulation of targets for individuals and teams. Devise ways to optimize procedures, keep staff motivated, and resolve grievances as needed. Keep management informed on issues and problems. Assist in other department projects and meetings as needed. Other duties as assigned.

    Relationships: Reports To:                 Audience Services Manager   Supervises:                 Audience Services Representatives   Interacts With:             Patron Services The Music Center and LA Phil venue Operations teams Walt Disney Concert Hall, Hollywood Bowl, and The Ford Box Office Assistant Director, Sales and Customer Engagement Philanthropy Marketing Other LAPA staff as needed Patrons   Position Requirements:

Minimum of 5 years in a professional customer service capacity with at least 2 years of supervisory experience.

Must be a self-starter who’s able to handle a variety of tasks under tight pressure in a fast-paced environment while being flexible and willing to take initiative. Must have a strong ability to learn and retain new information. Positive “can do” attitude with strong interpersonal skills while building effective ways to communicate in a clear and courteous manner with patrons and staff. Strong analytical skills to collect appropriate data and make good decisions quickly. Established supervisory and sales skills with the ability to work well with a team in a fast-paced environment. Ability to represent the organization with an upbeat, friendly, clear, and professional presence in meetings, on the phone, and other communication channels. Genuine personality and ability to inspire trust and credibility to support all Representatives and colleagues. Strong verbal and written communication skills. Experience with Tessitura ticketing system a plus. Highly proficient in standard office software, including advanced MS Suite capabilities. Available to work flexible hours including evenings, weekends, and holidays. Basic knowledge of classical music or training is helpful. Bilingual or multilingual candidates encouraged to apply.

  Updated 5/2026

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against LA Phil's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on LA Phil's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    LA Phil's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.