The posting
Job Summary The Manager of Project Support Services is responsible for oversight of the Project Coordinators; and assists with planning, implementation and evaluation of the Project Services division of LabConnect. This position may also perform duties associated with day-to-day oversight of ongoing clinical trial study projects. Working closely with Project Managers, the Manager of Project Support Services will direct activities to meet our client’s specification, and ensure quality deliverables on time and within budget. Essential Duties and Other Responsibilities
Serves as first point of contact for management issues related to clinical trials.
Works closely and in coordination with clinical laboratory management and directors in support of clinical trials.
Direct supervision of Project Coordinators and their tasks related to clinical trial projects.
Direct hiring of Project Coordinators.
Recruit, select, supervise, coach, develop, and retain talented associates.
Analyze and record personnel and operational data, and write related activity reports.
Meet with directors and other manager/supervisors to stay informed of changes affecting Project Services.
Ensures that all laboratory responsibilities outlined within the protocol are carried out in an efficient and professional manner and in compliance with laboratory policies.
Creates training materials for investigators and internal staff.
Develops protocol and visit specific requisitions.
Interfaces with laboratory, customer service, business development, external project management, and information technology and data management personnel.
Represents LabConnect at client and/or investigator meetings.
Serves as the primary project contact with Sponsors and Contract Research Organizations to ensure appropriate communication channels are maintained and reporting schedules are adhered to.
Coordinates specimen transfer and reporting with external referral laboratories.
Performs other related duties and tasks as necessary or as assigned.
Education/Experience Bachelor's degree (B.A.) from four-year college or university or three years related clinical or laboratory experience and/or training; or equivalent combination of education and experience. Must be experienced in customer service and possess excellent organization and interpersonal, communication and problem solving skills. Language Ability Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Math Ability Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry related to various scientific calculations required for clinical trials. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual must have a working knowledge of Microsoft Office applications including word processing, spreadsheets, PowerPoint, and MS project. Certificates and Licenses Certification as an ASCP Medical Technologist and/or Registered Nurse is preferred. Supervisory Responsibilities Supervises employees in the Project Management Department. Is responsible for the overall direction, coordination, and evaluation of this department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Work Environment The noise level in the work environment is usually moderate. Physical Demands While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
