Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Customer Contact Intelligence Analyst

Labcorp1,593 open roles

Where
Burlington NC
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Contact Intelligence AnalystLabcorp · Burlington NC

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Labcorp's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.5% of postings close within 7 days. Measured by our own scanner across the market. Labcorp postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 9.5%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted yesterday

Labcorp median: 6 days open

The posting

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Labcorp is seeking a Customer Contact Intelligence Analyst to join our team!

Schedule: Monday - Friday 8am - 530pm Eastern Standard Time

Location: 531 S Spring Street Burlington North Caroliana 27215

Job Duties/Responsibilities

Conversation Intelligence & Insight Generation

  • Analyze call transcriptions, customer interactions, and conversation intelligence outputs to identify emerging trends, recurring issues, customer needs, and operational opportunities.
  • Evaluate voice-of-customer and voice-of-employee feedback to uncover insights impacting satisfaction, productivity, and business performance.
  • Monitor customer sentiment, escalation drivers, process breakdowns, knowledge gaps, and service challenges.
  • Identify opportunities for process improvement, training enhancements, workflow optimization, and customer experience improvements.
  • Leverage conversation intelligence technologies to extract meaningful insights from large volumes of interaction data.
  • Rapidly learn and apply new software applications, reporting platforms, conversation intelligence tools, and enterprise systems to access, query, extract, and analyze customer interaction and operational data in support of business objectives.
  • Validate, reconcile, and assess data for accuracy, completeness, and reasonableness by identifying anomalies, investigating discrepancies, and confirming findings with source systems and stakeholders before communicating insights and recommendations.

Business Performance & Continuous Improvement

  • Translate insights into actionable recommendations that support CCC and enterprise objectives.
  • Identify trends affecting service levels, operational performance, product adoption, customer retention, and customer effort.
  • Partner with leaders to prioritize opportunities based on customer impact and business value.
  • Support continuous improvement efforts through root cause analysis and outcome tracking.

Stakeholder Engagement & Communication

  • Present findings, observations, and recommendations to operational leaders and stakeholders.
  • Facilitate discussions to review findings and align on priorities.
  • Partner with Commercial, Customer Experience, IT Product Management, Laboratory Operations, Supply Chain, and Operations teams.
  • Collaborate with reporting and visualization teams to effectively surface insights and trends.

Minimum Qualifications

  • Bachelor's degree.
  • 2 or more years of experience in business analysis, operations analysis, customer experience, quality, or contact center operations.

Preferred Qualifications

  • Experience with Verint, Qualtrics, or similar conversation intelligence platforms.
  • Bachelors degree in Business, Analytics, Operations, Healthcare Administration, or related field or equivalent professional experience

Additional Job Standards

  • Analytical skills and insight generation
  • Customer and operational acumen
  • Communication and storytelling
  • Technology and business intelligence
  • Stakeholder management
  • Core behavioral competencies: passion for Improving Health and Improving Lives, customer centricity, innovative mindset, agility, operational excellence
  • Minimal travel required

The Clinical Contact Center (CCC) is transforming how customer interactions are leveraged to improve experiences, operational performance, and business outcomes. The Customer Contact Intelligence Analyst translates call transcripts, conversation intelligence outputs, and voice-of-customer data into actionable opportunities that improve customer experience, operational performance, and business results across the enterprise.

APPLICATION WINDOW CLOSES: SEPTEMBER 26, 2026

Pay Range 70K - 85K

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.

If you are looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Labcorp's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Labcorp's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Labcorp's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.