The posting
Job scope and requirements:
• Work closely with Operations, Bar, and Floor teams to ensure seamless execution of table service.
• Represent the brand’s image, values, and service standards at all times while on duty.
• Be responsible for taking reservations, responding to any guest requests (Email)
• Greet each guest warmly. Be helpful, welcoming and pleasant towards each Guest.
• Seat the guests in the restaurant according to designated plans. Seat Guests evenly and fairly.
• Personalize each guest experience by using the guests names where known. Acknowledge each special occasion where known. Pass on the relevant guest information to the Captains and Server Attendants.
• Thank Guests for patronising the Restaurant as they leave.
• Maintain the guests' profiles and history, taken note of all special occasions and dates for example birthdays, wedding anniversaries, etc.
• Relay all Guest comments to the Manager and Assistant Manager.
• Carry out any other duties as assigned by the supervisor.
• Simple floor service when possible
Requirements
• Strong interpersonal and communication skills.
• Confident, polished, and well-presented with a natural ability to engage guest.
• Ability to work flexible hours, including nights, weekends, and public holidays.
• Calm and professional under pressure in a fast-paced environment.
• Passion for hospitality and premium guest experiences.
• Prior experience in PR, guest relations or hospitality is an advantage.
• Minimum Secondary school education with "O" Level passes; Diploma in any field is an advantage
• Possess a well-groomed, clean and professional appearance



