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Open nowPosted 7 hours ago

Service BDC Representative

LAcarGUY13 open roles

Where
Toyota Santa Monica
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Your applicationOpen nowService BDC RepresentativeLAcarGUY · Toyota Santa Monica

  1. YouYes, apply to this one.

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market. LAcarGUY postings stay open a median of 64 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted 7 hours ago

LAcarGUY median: 64 days open

The posting

Toyota Santa Monica is an innovative and highly respected leader in the automotive industry. We’re growing our team and looking for a motivated, persuasive, and customer-focused Service BDC Representative to join our Service Center.

If you thrive on connecting with people, enjoy influencing customer decisions, and take pride in turning conversations into appointments — we want to hear from you.

As a Service BDC Representative, you’ll be the voice and first impression of our Service Department. Your role will focus on driving service business through proactive communication and persuasive follow-up:

  • Proactively reach out to customers to schedule and confirm service appointments
  • Cross-Brand Training: You'll be trained to work with multiple vehicle brands so you can support different dealerships and help wherever needed.
  • Use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs
  • Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset
  • Overcome objections and present the value of timely service and genuine Subaru care
  • Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments
  • Collaborate closely with Service Advisors and management to maximize daily shop capacity
  • Maintain detailed, accurate records and consistently meet or exceed service appointment goals

Qualifications

  • Required: Minimum of one year of experience in a call center, BDC, or high-volume customer contact role required (automotive experience preferred).
  • Proven sales or negotiation ability with a track record of meeting or exceeding performance targets
  • Exceptional communication, listening, and persuasion skills
  • Strong organizational habits and attention to detail
  • Energetic, upbeat, and professional attitude
  • Ability to multi-task and adapt quickly in a fast-paced environment
  • Dependable, polished, and driven to succeed

Schedule

This role requires availability during the following days and hours:

  • Monday–Friday: Must be available to work either 8:00 AM–5:00 PM or 9:00 AM–6:00 PM.
  • Saturdays: Must be available from 8:00 AM–5:00 PM on a rotating schedule.
  • Rotating Schedule: Team members will alternate Saturday shifts with a coworker and receive a weekday off during any week they are scheduled to work on Saturday.

Compensation

  • This position offers $20.00.hour – $24.00/hour depending on experience, plus performance-based bonuses, including Individual Appointment Shown incentives.

Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.

Benefits

  • Medical, Dental and Vision Plans
  • Short and Long-Term Disability
  • Paid Holidays & Paid Time Off
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Assistance Plan
  • Paid Training

Hiring Requirements

  • 18 years or older required
  • All potential employees must pass pre-employment testing including a background check and drug screen

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