The posting
POSITION SUMMARY:
This is a critical position that plays a key role in driving the performance of a veterinary hospital. Creates, drives and maintains a practice environment that facilitates the delivery of quality, compassionate, and efficient healthcare to animals. This position oversees the business and staff aspects of the practice and has responsibility for all support and operational functions, such as human resource, financial, operational, and business activities. In partnership with the Medical Director, this position communicates a vision of excellence and oversees a profitable operation.
WHAT YOU’LL DO (Essential Functions): Hospital Administrators play a key role in driving the performance of a veterinary hospital in partnership with the Area Manager and Medical Director. This position oversees the business and staff aspects of the practice and has responsibility for overseeing all support and operational functions, such as human resources, financial, operational, and business activities, with support from Lakefield. Hospital Administrators are expected to be available to team members during the hospital’s operational hours and this is a 40 hour per week, onsite position. Below are the essential functions of the job:
- Champion Hospital Values and Culture: Foster a positive, collaborative, and high-performing workplace culture grounded in our core values: Respect, Learning, Do the Right Thing, WOW Service, and Fun.
- Practice Operations: Partner with hospital leadership to create and maintain an environment that supports the efficient delivery of high-quality veterinary care. Serve as the primary point of contact for the hospital’s day-to-day business and operational functions.
- Strategic Planning and Business Development: Collaborate with hospital leadership and organizational partners on strategic planning, business development, operational initiatives, and long-term growth opportunities.
- Financial Management and Performance: Take responsibility for the financial performance of assigned hospital(s). Develop and implement strategies to achieve revenue, profitability, and other financial goals. Monitor performance, identify opportunities for improvement, and communicate financial results and priorities to the hospital team.
- Business Analytics and Reporting: Monitor key performance indicators, including daily revenue, average invoice amount, transaction volume, labor costs, and other operational metrics. Prepare and communicate regular reports and summaries to support informed decision-making and accountability.
- Team Leadership and Performance Management: Lead, coach, mentor, and develop direct-report team members. Provide ongoing feedback, recognition, and performance management; conduct evaluations; address performance or behavioral concerns; and establish clear expectations for success.
- Employee Development and Engagement: Promote professional growth by encouraging continuing education, job-related training, and opportunities for team members to expand their knowledge and skills. Foster employee engagement, accountability, and ownership of hospital goals.
- Recruitment, Hiring, and Onboarding: Participate in the recruitment, selection, and hiring of hospital team members. Support effective onboarding and orientation by communicating job responsibilities, performance expectations, policies, procedures, and appropriate use of equipment and resources.
- Human Resources and Compliance: Manage day-to-day human resources matters and maintain current knowledge of applicable federal, state, and local employment laws and regulations. Ensure hospital practices remain compliant with organizational policies and legal requirements.
- Veterinary Team Support and Scheduling: Partner with veterinarians, medical leaders, and support teams to promote effective collaboration and patient care. Oversee and assist with doctor and staff scheduling to ensure appropriate staffing and operational coverage.
- Marketing and Client Growth: Collaborate with the hospital team to develop and execute marketing initiatives that support business objectives and strategic goals. Ensure programs and promotions are implemented, tracked, and evaluated for effectiveness, making adjustments as appropriate.
- Facilities and Equipment: Oversee the maintenance, functionality, and overall condition of the hospital facility, equipment, and physical environment. Coordinate repairs, maintenance, and replacement needs as necessary.
- Regulatory and Safety Compliance: Maintain current knowledge of applicable regulatory requirements and ensure compliance with OSHA, DEA, and other relevant federal, state, and local regulatory agencies. Promote a safe, compliant, and professional workplace.
- Quality and Operational Improvement: Identify opportunities to improve hospital processes, efficiency, client service, team performance, and overall patient care. Work collaboratively with hospital leadership and team members to implement sustainable improvements.
WHAT WE’RE LOOKING FOR (Essential Qualifications):
Education:
Bachelor’s Degree or AA in related field or equivalent work experience. Experience in the veterinary field is a plus. Licensed Veterinary Technicians with leadership and business minded qualities and experience are welcome to apply!
Experience: • 2+ years of experience in overall operations, financial and facilities management, and/or Human Resources • This includes two years of job-specific experience in a hospital management role within the veterinary or human health industry • Experience leading a large team of individuals preferred
Knowledge, Skills and Ability:
- Knowledge of applicable state, federal, and local employment, safety, and regulatory laws and requirements.
- Ability to lead, manage, coach, and develop employees and departments effectively.
- Ability to work collaboratively with hospital leaders and cross-functional teams to achieve shared goals.
- Strong verbal, written, and active listening communication skills.
- Ability to present information clearly, concisely, and effectively in both verbal and written formats.
- Ability to interact professionally and effectively with a diverse range of clients, employees, and stakeholders.
- Strong interpersonal and technical skills with the ability to connect people and ideas to achieve desired outcomes.
- Ability to build and maintain productive relationships and partnerships with internal teams and external stakeholders.
- Strong organizational and time-management skills, with the ability to manage multiple priorities, projects, and deadlines.
- Ability to handle sensitive and confidential information with discretion and professionalism.
- Strong critical thinking, sound judgment, and effective problem-solving skills.
- Ability to adapt to changing situations, priorities, and work environments while maintaining effectiveness.
- Ability to proactively identify challenges, evaluate options, and develop practical solutions.
SUPERVISORY RESPONSIBILITIES:
Supervisory responsibility for all of the team members at the hospital other than doctors. Works with the veterinary leadership to co-supervise medical support staff.
COMPENSATION and BENEFITS:
- Base salary between $60,000 - $75,000 (Final compensation will be determined based on experience, skills, qualifications, geographic location, and internal equity.)
- License reimbursement
- Uniform allowance
- Health insurance
- 401(k) matching
- Paid time off
- Vision insurance
- Health savings account
- Dental insurance
- Disability insurance
To learn more about the role and to apply, email Joe Rusk at [email protected] or apply here: Find Your Career - Lakefield Careers
About Lakefield Veterinary Group
We believe exceptional veterinary care starts with exceptional people. We partner with hospitals across the country to preserve what makes each practice special - its people, culture, and connection to community - while providing the operational support, resources, and strategic leadership that allow teams to thrive. As we grow, we remain committed to creating an environment where team members feel respected, supported, and empowered to deliver outstanding care.
Our Values
Our culture is built on five core values that guide us in the way we work:
- Respect
- Learning
- Do the right thing
- Wow service
- Fun
We expect all team members to actively demonstrate these values in their daily work and interactions.
Equal Employment Opportunity
Lakefield Veterinary Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.
