The posting
Safety, Security & Emergency Preparedness Manager
Full-Time | Richmond/Henrico, VA | Senior Living | Campus Safety & Security
Lead Safety. Protect Our Community. Make a Difference Every Day.
Are you an experienced security, safety, emergency preparedness, facilities, or life-safety professional looking for a leadership opportunity where your work directly impacts people's well-being?
LifeSpire of Virginia is seeking a Safety, Security & Emergency Preparedness Manager to lead campus safety, security, emergency preparedness, concierge services, transportation operations, and related safety programs within our senior living community.
This is a hands-on leadership role for someone who can balance security and safety operations with exceptional customer service.
You'll lead and develop our security and concierge team, oversee campus safety and emergency preparedness, manage access control and security technology, coordinate with law enforcement and emergency responders, investigate incidents, and help ensure residents, families, visitors, and team members experience a safe and welcoming community.
This is more than a security job.
Our community is also our residents' home.
We're looking for a leader who understands that safety and security should never come at the expense of hospitality and resident experience.
The ideal candidate can walk into a situation, assess the risk, communicate calmly, make sound decisions, and lead a team toward the right solution.
If you have experience in security management, life safety, emergency management, facilities operations, law enforcement, military leadership, loss prevention, healthcare security, senior living, or a related field, we encourage you to apply.
What You'll Lead
Campus Safety & Security
- Lead and develop the security and concierge team across multiple shifts.
- Recruit, train, coach, schedule, and evaluate team members.
- Establish clear expectations for safety, security, customer service, and accountability.
- Oversee daily campus security operations and respond to safety concerns.
- Manage access control systems, badges, call boxes, parking operations, and related security technology.
- Partner with Facilities and Support Services to identify security risks and improve campus safety.
- Conduct routine safety and security reviews and recommend improvements.
Emergency Preparedness & Life Safety
- Lead emergency preparedness planning and response procedures.
- Coordinate fire safety programs, emergency drills, and after-hours preparedness activities.
- Maintain emergency procedures, checklists, training materials, and communications.
- Help ensure compliance with applicable life-safety requirements, company policies, and regulations.
- Coordinate with internal departments to prepare for emergencies, severe weather, evacuations, and other critical events.
- Serve as a key resource during emergency situations.
Investigations & Incident Management
- Conduct and coordinate campus investigations.
- Review incident reports for accuracy, completeness, and appropriate follow-up.
- Identify trends and recommend corrective actions.
- Maintain appropriate documentation and confidentiality.
- Partner with leadership and appropriate outside agencies when incidents require additional response.
- Serve as a primary liaison with local law enforcement, fire departments, EMS, and emergency services.
Resident Experience & Concierge Services
- Oversee the 24-hour concierge operation and establish high standards for service.
- Ensure security procedures support a welcoming and respectful resident experience.
- Coach team members on communication, professionalism, conflict resolution, and customer service.
- Develop processes that protect residents while maintaining their independence, dignity, and quality of life.
Security Technology & Continuous Improvement
- Administer and train team members on security and operational systems, including SARA and Worxhub.
- Evaluate opportunities to use technology to improve safety, security, communication, scheduling, and operational efficiency.
- Develop and maintain performance metrics and scorecards.
- Analyze safety, security, incident, and resident-service data to identify opportunities for improvement.
- Lead special projects and operational improvements as assigned.
Transportation Operations
- Oversee Transportation Services, including scheduling, processes, quality control, and operational procedures.
- Work with team members to ensure transportation services are safe, reliable, and resident-focused.
- Identify opportunities to improve transportation efficiency and the resident experience.
What We're Looking For
We're looking for a calm, confident, service-minded leader who can manage both people and situations.
You may be a strong fit if your background includes:
- Security management
- Safety management
- Life safety
- Emergency preparedness
- Emergency management
- Facilities management
- Healthcare security
- Senior living security
- Hospital security
- Campus security
- Corporate security
- Law enforcement
- Military leadership
- Loss prevention
- Risk management
- Operations management
- Security technology
- Access control
- Incident management
The ideal candidate will be:
- An experienced people leader who can hire, train, coach, and hold team members accountable.
- Comfortable managing multiple priorities in a 24/7 environment.
- Calm and decisive during emergencies or high-stress situations.
- Strong in written and verbal communication.
- Comfortable working with residents, families, employees, vendors, law enforcement, and emergency responders.
- Customer-service oriented and able to balance safety requirements with resident independence and hospitality.
- Organized and capable of developing procedures, checklists, training programs, and processes.
- Comfortable using technology and learning security and operational systems.
- Able to investigate incidents and follow issues through to resolution.
- Proactive about identifying risks before they become problems.
- Able to work collaboratively with Facilities, Resident Services, Dining, Transportation, and other departments.
Experience & Qualifications
- Previous management or supervisory experience in security, safety, emergency preparedness, facilities, healthcare, senior living, hospitality, military, law enforcement, or a related field preferred.
- Experience managing employees across multiple shifts preferred.
- Experience with security systems, access control, incident reporting, emergency preparedness, or life-safety programs preferred.
- Strong computer and technology skills.
- Ability to communicate professionally with residents, families, employees, vendors, and emergency responders.
- Ability to maintain confidential information and exercise sound judgment.
- Ability to work various shifts and respond to situations outside of normal business hours as needed.
Physical & Working Requirements
This is an active, hands-on management position.
The role requires frequent walking, standing, bending, lifting, pushing, and pulling, including the ability to handle loads of 50+ pounds when required.
The position may require working outdoors in varying weather conditions and responding to situations that require protective equipment or heightened attention to personal and community safety.
The position may require flexibility to work different shifts, evenings, weekends, holidays, or respond to emergencies as operational needs dictate.
Full-Time Benefits
Full-time team members are eligible for:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off (PTO)
- 4.5% Employer Retirement Contribution
- HSA Match
- Tuition Reimbursement
- Access to Early Earned Wages
- Supportive Leadership
- Collaborative Teams
- Meaningful Work With Amazing Residents
Why Work With Us?
At LifeSpire of Virginia, safety is about more than locks, cameras, badges, and procedures.
It's about people.
Our residents deserve a community where they can feel secure while continuing to live independently and confidently.
You'll have the opportunity to build a strong team, improve systems, solve problems, introduce new technology, and make a visible difference in the lives of residents and their families.
If you're ready to bring your leadership, security expertise, safety mindset, and customer-service approach to a mission-driven senior living community, we'd love to talk with you.
Apply today for the Safety, Security & Emergency Preparedness Manager position.
LifeSpire of Virginia is an Equal Opportunity Employer. We prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.
