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Open nowFirst seen 6 hours ago

Service Advisor

landroveralexandria4 open roles

Where
Alexandria, VA
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Your applicationOpen nowService Advisorlandroveralexandria · Alexandria, VA

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The clock on this job

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7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: first seen 6 hours ago

The posting

About Us

The Beyer Automotive Group currently sells and services Volvo, Land Rover, Kia, and Subaru across greater Washington DC.

We are seeking to add a highly-motivated, customer-focused Service Advisor to handle our service customers' concerns at our Land Rover Alexandria location. This position requires excellent communication skills and a high customer service orientation. Candidate must be reliable, dependable, and preferred to have a minimum of 1-year related experience with a high CSI and Sales history. Must possess a valid driver's license and be detailed oriented.

What We Offer

  • Medical, Dental and Vision Insurance
  • Paid Time off
  • Paid Holidays
  • Paid Training
  • 401K
  • Discounts on products and services
  • Career advancement opportunities, promote from within
  • Continued education, manufacturer hands-on and web-based training
  • Manager in training program
  • Clean and professional work environment
  • Competitive wages

Service Advisor responsibilities

  • Greeting customers promptly
  • Obtaining customer and vehicle information
  • Clearly reporting all vehicle symptoms as described by the customer
  • Determining and recommending needed maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Verifying that the final invoice reconciles with the work performed on the repair order
  • Explaining all completed work and charges to customers

Requirements:

  • Minimum 1 year experience in a service advisory role
  • ADP experience is preferred but not required.
  • Hyundai experience is a PLUS!
  • Positive attitude
  • High volume mentality
  • CSI focused
  • Required experience:
  • Service Advisor, Dealership, Automotive Knowledge: 1 year
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