The posting
Location: Remote Jacksonville Schedule: Monday-Friday, 8AM-5PM Salary: $18.00 - $22.15 based on experience What work will you perform? In this role, you will provide dedicated support to Landstar’s Accounts Receivable Department by cultivating exceptional customer relations to resolve problems that prevent timely payment. You will utilize your abilities to solve problems and retain extensive documentation to assist with bringing your designated account(s) current. Your experience working independently and being resourceful will provide you with the tools for success within this position. We encourage candidates who find personal satisfaction and a sense of accomplishment in researching and resolving outstanding accounts to apply. Essential Responsibilities:
Contact customers by telephone, email, and online resources to obtain payment information and resolve issues preventing timely payment. Research shipment terms, order details, and supporting documentation to identify the root cause of nonpayment and determine the appropriate resolution. Investigate discrepancies, locate missing information, and coordinate with internal departments to obtain the documents or details needed to resolve outstanding accounts. Monitor customer credit limits daily, notify the Credit Department of potential issues, and advise Landstar agents when customers exceed their credit limits. Maintain accurate, timely, and organized records of account activity through system notes, emails, and memorandums, retaining supporting documentation until each issue is resolved. Communicate with agents regarding outstanding payment issues, providing detailed information about required paperwork, customer-specific requirements, and next steps toward resolution. Complete bad debt, agent chargeback, and revenue adjustment forms as needed throughout the collection process. Use online research tools, including search engines and state websites, to verify customer locations and investigate other information or discrepancies between customers and agents that may be preventing payment.
Required Minimum Experience and Education:
High School Diploma or GED One-year experience in an administrative support function
Preferred Experience and Education:
One year of prior accounts receivable or collections experience. Six months of experience reviewing, researching, auditing financial information, or an equivalent combination of related experience.
Knowledge, Skills, and Abilities:
Strong research and investigative skills, with the ability to locate information, connect details, and identify the root cause of outstanding account issues. Analytical and critical-thinking skills, including the ability to evaluate information, recognize discrepancies, and determine effective solutions. A problem-solving mindset and the persistence to follow issues through to resolution. Ability to work independently, exercise resourcefulness, and take ownership of assigned accounts. Excellent interpersonal and written and verbal communication skills. Strong organizational skills, attention to detail, and the ability to manage multiple priorities. Ability to recognize customer payment patterns and identify changes in customer trends. Working knowledge of Microsoft Office. Ability to work remotely, with flexibility to report to the Jacksonville, FL, office as necessary. Familiarity with the iSeries 400 system is a plus.
**This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
