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Open nowPosted 32 hours ago

Support Specialist

Landstar20 open roles

Where
Landstar System, Inc., 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America
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Your applicationOpen nowSupport SpecialistLandstar · Landstar System, Inc., 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Landstar's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 32 hours ago

The posting

Location: Onsite in Jacksonville with potential for Hybrid after training Schedule: Monday - Friday, 8am – 5pm during training period, 10a-7p regular schedule with rotating 1/2 day on Saturdays and on-call support Salary range (hourly only): $17.72 - $22.15, depending upon experience                                                          What work will you perform? You will provide Tier 1 level technical assistance and customer service to agents, owner operators, employees, and customers for all supported applications. You will resolve tickets and calls to the help desk or route them to the appropriate area when necessary.  You will use your listening skills to help you communicate effectively with users of all experience levels.   Essential Responsibilities:

Serve as first point of contact for customers seeking technical assistance over the phone or email Resolve tickets and incidents by determining the best solution based on the issue and details provided by customers Perform remote troubleshooting using diagnostic techniques and pertinent questions Route incidents to the appropriate team for additional handling when necessary Walk the customer through the problem-solving process Record events, problems, and resolutions 

  Minimum Experience and Qualifications:

High School Diploma or GED 3 months of experience working with computers 6 months of customer service/support experience

  Preferred Experience and Qualifications:

Help Desk Certified Professional certification

  Knowledge, Skills, and Abilities:

Organization and detail skills Able to maintain high level of customer service in a high-volume, fast-paced environment

Excellent oral, written, problem solving and listening skills Data entry 70 KPM

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Landstar's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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3×

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