The posting
Lanes Group is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £700 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth. Department:
Sapphire Utility Solutions, a Lanes Group Company specialise in multiple divisions.
Customer Solutions Plus (CSP), a joint venture between Sapphire Utility Solutions and Network Plus, supports Severn Trent Water in delivering essential wastewater network services across the region. The contract includes reactive repair and maintenance, sewer lining and patching, CCTV inspections, jetting and cleansing activities, minor civils works, and environmental improvement programmes.
The Team play a vital role in supporting network performance through pollution prevention, storm overflow reduction, infiltration investigations, and AMP8 delivery programmes. They are committed to improving environmental outcomes and maintaining a safe, reliable, and efficient wastewater network for customers and communities.
Purpose of the Role:
To provide administrative support to the Customer Solutions Plus (CSP) team by maintaining accurate records, updating trackers, supporting wages administration, monitoring sickness and return-to-work processes, and assisting with day-to-day operational and HR administration. The role helps ensure information is recorded accurately and processes run efficiently across the contract.
- Location: Stafford
- Hours: 37.5 per week
- Working Pattern: 8am to 4pm Monday to Friday
- Salary: £27,000.00 - £28,000.00 per year
Key Responsibilities:
- Check wage submissions against trackers and supporting records, identifying and resolving discrepancies where required.
- Maintain and update operational trackers, including monitoring CCTV footage submissions and work progress records.
- Administer and maintain return-to-work documentation following employee absence.
- Track and record employee sickness and absence data, ensuring records remain accurate and up to date
- Provide day-to-day administrative support to the HR team, including document management and employee record maintenance.
- Support Work in Progress (WIP) processes, including preparing information and participating in WIP review calls.
- Ensure all data, records, and systems are updated accurately and in a timely manner.
- Produce reports and provide administrative support to operational and management teams as required.
Key Requirements
Skills & Experience:
- Previous experience in an administrative or office support role
- Good IT skills with confidence using Microsoft Office applications, particularly Excel, Outlook, and Word
- Strong attention to detail with the ability to accurately manage data and records
- Ability to organise and prioritise workloads effectively in a fast-paced environment
- Good verbal and written communication skills
- Positive attitude with a willingness to learn and develop new skills
- Ability to work independently and as part of a wider team.
Living the Company Values
By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.
Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to:
- Leading: Demonstrates accountability for their work and takes ownership of administrative processes.
- Agile: Adapts quickly to changing priorities and business needs.
- Nurturing: Supports colleagues through effective collaboration and information sharing.
- Engaging: Builds positive working relationships with internal stakeholders and team members.
- Safe & Secure: Ensures accurate record keeping and compliance with company policies and procedures.
Your Contribution to the company:
- Strive to be always positive and constructive
- Adhere to all company policies
- Straight talking about the facts of the situation – open discussions are the best way to find solutions
- Help others through communicating clearly
- Deliver on commitments
- Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
- Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’
Equality, Diversion & Inclusion
At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.
