The posting
Lanes Group is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £650 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.
Department: Sapphire Utility Solutions, a Lanes Group Company specialise in multiple divisions. Customer Solutions Plus (CSP), a joint venture between Sapphire Utility Solutions and Network Plus, supports Severn Trent Water in delivering essential wastewater network services across the region. The contract includes reactive repair and maintenance, sewer lining and patching, CCTV inspections, jetting and cleansing activities, minor civils works, and environmental improvement programmes. The Team play a vital role in supporting network performance through pollution prevention, storm overflow reduction, infiltration investigations, and AMP8 delivery programmes. They are committed to improving environmental outcomes and maintaining a safe, reliable, and efficient wastewater network for customers and communities.
Purpose of the role:
As a works scheduler, you will be responsible for effectively planning and coordinating work of our Lining and Patching teams throughout the Severn Trent Water region. Our Lining and Patching teams help to maintain the very busy sewer networks that run for miles and miles beneath us; therefore this is a varied and busy role - organisation and having the ability to multi-task is key! You will be planning and coordinating the work through communication with internal and external customers. This is a fantastic opportunity to join a friendly, dedicated team situated in our modern and welcoming office in Derby.
Location: Derby, Columbus House, Raynesway
Hours: Monday to Friday – 37.5 Hours per week, 8am-4pm.
Salary: £29,000 per annum
Key Responsibilities:
- Schedule work, in accordance with service level agreements, whilst optimising travel routes to increase productivity.
- Provide customer service to both internal and external customers via telephone and webchat as / when required – for example to update customers.
- Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
- Ensure that all the client and operational requirements are met in a professional and efficient manner. This may include keeping the client and management team to be informed of any ongoing incidents or events.
- You will ensure the highest level of customer service is achieved, to both external and internal customers, providing excellent customer satisfaction.
- Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.
- You will ensure that safety issues are reported in line with company procedures.
Key Requirements
Skills and Experience:
- Excellent customer service – both written and verbal
- Problem solving skills
- Clear and concise speaking skills
- Excellent listening skills
- Competent in IT, accurate data entry
- Team player but will be able to work autonomously
- Ability to multitask
- Ability to work to deadlines
- GCSE English and Maths
Living the Company Values
By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.
Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to:
- Leading: Acts as a role model, shaping the learning agenda and influencing change.
- Agile: Anticipates learning needs, adjusts quickly to changing operational contexts.
- Nurturing: Supports the development of others through coaching and structured development plans.
- Engaging: Inspires and motivates learners, builds trust and credibility
- Safe & Secure: Ensures all learning is aligned to safety and compliance standards.
Your Contribution to the company:
- Strive to be always positive and constructive
- Adhere to all company policies
- Straight talking about the facts of the situation – open discussions are the best way to find solutions
- Help others through communicating clearly
- Deliver on commitments
- Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
- Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together.
Equality, Diversion & Inclusion
At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.
