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Open nowPosted 9 days ago

IT Infrastructure Support Lead

larian76 open roles

Where
Guildford
Work mode
On site
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Your applicationOpen nowIT Infrastructure Support Leadlarian · Guildford

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. larian postings stay open a median of 1 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 9 days ago

larian median: 1 days open

The posting

With multiple awards to our name, Larian Studios has proven that we’re dedicated to delivering high-quality role-playing games As we move on to new projects, the studio that brought you Baldur’s Gate 3 & Divinity: Original Sin 2 is looking for an IT Infrastructure Support Lead to join the team and help us in crafting the high calibre games our fans have come to expect.

Responsibilities

  • Lead and manage a team of Infrastructure Support Engineers, including performance reviews and career development
  • Coordinate the daily support workload, setting priorities and assigning work across the team
  • Make sure tickets and requests are correctly logged, categorised, prioritised, and assigned
  • Escalate unresolved or complex issues through the appropriate channels when needed
  • Oversee user onboarding and offboarding activities
  • Organise the preparation and delivery of workstations, laptops, and other IT equipment
  • Use Microsoft Intune for device management and application deployment across the organisation
  • Maintain the global IT asset inventory
  • Track software licence allocation and keep licence records accurate
  • Spot recurring support issues and drive improvements to processes, best practices, documentation, and standard procedures
  • Provide training and technical guidance to the Support Team on IT operational systems and procedures
  • Take part in the change management process
  • Support backup management, disaster recovery, and business continuity procedures
  • Keep monitoring systems running to help ensure system availability and reliability
  • Contribute to IT infrastructure upgrades and migrations
  • Ensure the team follows IT security standards and best practices

Requirements

  • Experience leading and managing an IT support team, including setting priorities, coordinating workloads, and supporting team development
  • Strong understanding of IT service management processes, including ticket ownership, prioritisation, escalation, incident management, request management, and service quality
  • Hands-on experience administering Microsoft Active Directory, including user accounts, groups, permissions, and Group Policy
  • Proficiency administering Google Workspace, including user accounts, groups, access, and core services
  • Familiarity with Microsoft Intune or a similar endpoint management platform, including device management and application deployment
  • A track record of coordinating user onboarding, offboarding, and IT equipment deployment
  • Background managing IT asset inventories and software licence records
  • Working knowledge of infrastructure operations, including monitoring, backups, disaster recovery, and change management
  • Good understanding of IT security standards and best practices
  • Strong organisational skills and the ability to manage multiple priorities
  • Strong written and verbal communication skills, with the ability to explain technical information clearly to technical and non-technical users
  • Flexibility to work outside normal working hours when required for planned infrastructure upgrades or migrations

Nice to Haves

  • Exposure to infrastructure monitoring platforms
  • A track record of supporting teams across multiple international locations and time zones
  • Experience supporting Perforce Helix Core and P4V
  • Familiarity with enterprise backup platforms
  • Comfort using PowerShell or other scripting tools to automate support and administrative tasks
  • Background in large-scale migration projects and operating system upgrades
  • Working knowledge of Windows, Linux, and macOS environments

What We Offer

  • An international team of over 500 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel
  • An open, collaborative environment where ideas are welcome and encouraged
  • A managerial team consisting of highly experienced game developers at the top of their fields
  • Sharing hobbies and passions with like-minded colleagues
  • Inclusive environment with many activities organized by the studios or the employees
  • Commitment to making the best game possible for the fans, including listening to community feedback
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