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Open nowPosted 6 hours ago

Vendor Management Associate

Laundryheap

Where
Bengaluru, KA, India
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Your applicationOpen nowVendor Management AssociateLaundryheap · Bengaluru, KA, India

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Laundryheap's own form.

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Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.2%30 days
  6. 59.1%60 days
This job: posted 6 hours ago

The posting

Laundryheap is a fast-growing tech start-up revolutionizing the laundry and dry cleaning industry. We pick up, clean & deliver within 24 hours, with the service currently being available in 17 markets around the globe. After a successful start, we are now ready to grow our young and dynamic team even further and continue our international expansion.

The Role

As a Partner Operations Associate, you will play a key role in supporting and improving the performance of our partner facilities across regions. Reporting to the Compliance Manager, you’ll be responsible for ensuring smooth day-to-day operations, resolving partner issues, and helping drive quality, consistency, and scalability within our partner network.

Key Responsibilities include, but are not limited to:

  • Oversee daily operations to ensure consistent, high-quality output from partner facilities.
  • Manage the onboarding and offboarding process for partners, ensuring alignment with our standards.
  • Conduct regular virtual check-ins and reviews to track progress, provide support, and reinforce expectations.
  • Monitor KPIs and partner performance, ensuring operational targets are consistently met.
  • Coordinate with internal teams (e.g., Regional/Ops Associates) to support order processing flow, inventory management, and admin tasks.
  • Resolve partner issues and manage escalations efficiently to avoid service disruptions.
  • Lead monthly performance reviews with facilities, covering capacity, complaints, payments, quality, and audit outcomes.
  • Identify training needs for new and existing partners and ensure performance standards are maintained.
  • Contribute to cross-functional initiatives, process improvements, and sourcing strategies.

Skills & Requirements

  • Strong communication and relationship management skills.
  • Good analytical ability; able to interpret data and present clear insights.
  • Highly organised, proactive, and detail-oriented.
  • Ability to multitask and stay focused in a fast-paced environment.
  • Strong sense of ownership, accountability, and adaptability.

Preferred Experience:

  • Familiarity with CRMs, BI tools, or Google Data Studio.
  • Exposure to international operations or B2B commercial processes.
  • 2+ years in a high-growth, operations-focused role; laundry/dry cleaning industry experience is a plus.

Work Schedule and Patterns

  • 9-hour shift (8 working hours + 1-hour break).
  • 5 days a week (2 rotational week-offs based on rota).
  • Shifts are anchored to UK time.
  • Office-based role.

Why Join Us?

  • Be part of a fast-growing global company with opportunities to learn and grow.
  • Work in a collaborative environment where your ideas are heard and valued.
  • Gain exposure to international markets and complex customer operations.
  • Competitive salary package + shift allowance.
  • Comprehensive health insurance coverage.
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