The posting
Join a high-performing Honda dealership where customer satisfaction, teamwork, and professional growth are at the center of everything we do. At LeadCar Honda Yorkville, we're committed to delivering an exceptional ownership experience for every customer who visits our dealership. We're looking for a customer-focused Service Advisor who can build trust with customers, communicate effectively, and help ensure vehicles are repaired and maintained to the highest standards.
Whether you're an experienced Service Advisor looking for your next opportunity or a motivated customer service professional interested in building a career in automotive service, we offer training, support, and opportunities for growth within a respected dealership environment.
With an exceptional legacy passed on from its predecessors spanning all the way back to 1933, the LeadCar Honda Yorkville team brings a proven track record combined with an unmatched reputation for quality in the Utica, NY market area.
If you are ready to take your career to the next level, we invite you to apply today! To learn more about us, please visit www.leadcar.com.
Earnings Potential:
The wage range for this role is $19.50 to $22.50. This is just one part of our total rewards package which additionally includes performance-based bonuses for eligible roles, commissions, and competitive benefits.
Total potential annual earnings: $50,000 to $75,000
What We Offer:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Supplemental Benefit Insurance, including Life Insurance, Short and Long Term Disability Insurance, Accident Insurance, and more!
- 401(K) Retirement Plan
- Paid Time Off
- Paid Holidays
- Employee Discounts
- Employee Referral/Bonus Program
- Continued training through the Company and our manufacturer
Job Status: Full-Time
The Schedule: A set schedule with hours generally falling between 8am-5:30pm; rotating Saturday schedule required
What You'll Do:
As a Service Advisor, you'll serve as the primary point of contact between our customers and service team while ensuring a positive, transparent, and professional experience throughout the repair process.
Key responsibilities:
- Greet customers and accurately document vehicle concerns and service requests.
- Schedule service appointments and assist customers by phone, email, and in person.
- Create accurate repair orders and maintain complete service documentation.
- Communicate with technicians to understand vehicle diagnoses, maintenance recommendations, and repair requirements.
- Present repair recommendations and estimates clearly and professionally.
- Keep customers informed regarding repair progress, timelines, and any additional work that may be needed.
- Review completed repairs with customers and explain services performed in a clear and understandable manner.
- Process customer payments and complete vehicle delivery procedures.
- Recommend maintenance and repair services based on vehicle condition, manufacturer recommendations, and customer needs.
- Maintain high levels of customer satisfaction and contribute to positive customer survey results.
- Ensure compliance with dealership processes, safety standards, manufacturer standards, and applicable policies.
- Complete required manufacturer and company training programs.
What We’re Seeking: Required Qualifications
- Valid driver's license with an acceptable driving record.
- Strong communication, interpersonal, and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Computer proficiency and ability to learn dealership software systems.
- Professional demeanor and commitment to providing an exceptional customer experience.
Preferred Qualifications
- Two (2) years of Service Advisor experience within an automotive dealership environment.
- Honda dealership experience.
- Experience using Dealertrack or similar dealership management systems.
- Previous experience working in a customer-facing sales or service role.
- Ability to operate both automatic and manual transmission vehicles.
We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.
We will endeavor to make a reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling 608-824-1300 or by emailing [email protected].
