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Open nowFirst seen 4 days ago

Director of Operations

leadingit/59.00e32 open roles

Pay
$115,000 – $120,000 a year
Where
Woodstock, IL
Work mode
On site
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Your applicationOpen nowDirector of Operationsleadingit/59.00e · Woodstock, IL

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12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

DIRECTOR OF OPERATIONS

Are you a decisive, action-oriented leader who thrives in a high-growth, fast-paced environment? Do you have a relentless drive to improve, problem-solve, and execute? Our growing Managed Service Provider (MSP) is looking for a Director of Operations - someone who brings energy, confidence, and a focus on results over excuses.

As a key member of our Leadership Team, you’ll play a critical role in shaping the company’s direction, ensuring operational excellence, and leading teams to success.

WHO YOU ARE:

  • You Are Driven – No questions, no approval needed. You take ownership and make things happen.
  • You Chase Excellence – You have a demand for excellence in what you do. You strive to be the best.
  • You Are Accountable - You take extreme ownership. You hold yourself accountable and expect the same from your team.
  • You Stay Positive – You are a problem solver. You keep a positive mindset with a solution focus. Always focused on solutions, not obstacles.
  • You Are Humbly Confident - You can make it happen, and if not, you are able to ask for help.
  • You Are Growth-Oriented – You constantly seek to improve, scale, and optimize.
  • You Want Purposeful Work– You want to be part of something bigger than a job.

ACCOUNTABILITIES

  • LMA – Lead, Manage, Hold Team Accountable
  • Operational Gross Margin-45%
  • Service Delivery -Create, Achieve, and Maintain Best in class Service Delivery Metrics
  • Operational Processes and Documentation - Responsible for creating and maintenance of all technical operational processes and documentation
  • Operational Staff + Development Training- Responsible for building processes, protocols, and standards for monitoring training and development of all operational staff

WHAT WILL BE REQUIRED:

  • Strong leadership skills – Ability to mentor, guide, and inspire teams.
  • Proven track record – Demonstrated ability to create and accomplish results on a 12-week → 12-month roadmap.
  • Budget Management – Establish and operate within your Operational budget.
  • Metrics-Driven Mindset – Define and implement measurable success benchmarks.
  • Technical or Customer Service Leadership Experience – OR the ability to learn the industry within 90 days.
  • Relentless Focus on Results – No excuses, no job justification—just execution.
  • Experience working at an IT MSP is REQUIRED

WHY JOIN US?

  • Seat at the Leadership Table – Help shape the company’s future.
  • Fast-Paced & High-Impact Role – Be part of an organization that values agility and execution.
  • Culture of Extreme Ownership & Excellence – No micromanagement, just high expectations.
  • Opportunities for Growth & Leadership – Your success is our success.
  • Ready to take full ownership, drive change, and lead teams to new heights? Apply today and be a key player in the future of IT services!

Our all-inclusive total compensation and benefits package for this role includes:

  • Salary is based on your experience, drive and the value you can bring our company; and is in the range of $115,000 to $120,000 per year with potential to earn up to 7% of salary incentive bonuses.
  • We provide 100% company paid health, dental, life, and vision benefits – value of $4,500 to $14,000/year
  • We match 5% of your contributions to Guideline 401k – value of 5% of salary.
  • Open Door PTO policy
  • Company provided gear (notebook + softphone) as well as company clothing.

Our hiring process:

  • Submit your application
  • If we like what we see, we will reach out to schedule a video interview

Additional Perks:

We’re building a company where success is shared. LeadingIT has committed to distributing $5 million in profit back to our team over the next 10 years—on top of fully paid benefits, unlimited PTO, and a people-first culture. We are building something that changes lives.

For a more in depth look at our jobs/benefits/hiring timeline check out www.goleadingit.com/careers

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