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Open nowPosted 29 hours ago

Front of House Representative

Lefferts Investments

Where
Miami Beach, FL, United States
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Your applicationOpen nowFront of House RepresentativeLefferts Investments · Miami Beach, FL, United States

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The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted 29 hours ago

The posting

Job Title: Front of House Representative

Department: Guest Services

Reports To: Guest Services Manager

FLSA Status: Non-exempt

Employment Type: Full-time & Part-time , flexible schedule

Position Summary

We are seeking a Front of House Representative for a luxury mixed-use property that combines short-term hotel accommodations with full-time residences. The role is the property’s primary point of contact for guests, residents, tenants, and visitors. It is accountable for a consistent, high-quality service experience across all four. The ideal candidate brings hospitality background, professionalism, sound judgment, and the ability to manage competing priorities in a fast-paced environment.

Key responsibilities

Guest and Resident Services

  • Welcome guests, residents, tenants and visitors with a courteous, professional standard of service.
  • Manage check-ins and check-outs for short-term guests accurately and efficiently.
  • Build strong, ongoing relationships with residents and tenants, and respond to their day-to-day needs.
  • Address requests and concerns proactively, and follow each through to resolution.

Front Desk Operations

  • Manage a multi-line phone system, handling inquiries promptly and professionally.
  • Oversee packages, deliveries, visitor access and building notices.
  • Provide accurate information about building amenities, policies, services and the local area.
  • Work with housekeeping, maintenance and building management to resolve issues quickly.
  • Escalate time-sensitive and safety-related matters according to property procedures.
  • Uphold the property’s service, communication and confidentiality standards at all times.
  • Represent the brand’s hospitality values in every interaction.

Requirements

Schedule

This position requires a flexible schedule. Shifts may include weekends and holidays, based on operational needs.

Qualifications

  • Front desk, concierge, hotel or residential property experience.
  • Bilingual or multilingual skills, to serve a diverse population of guests, residents and tenants.
  • Familiarity with property management or hotel software. A willingness to learn new systems is required.
  • Strong customer service and communication skills
  • Professional presence and sound judgment under pressure
  • Ability to manage several priorities and work independently
  • Commitment to discretion and confidentiality

Your work directly shapes the experience of the people who visit, stay and live on the property.

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