The posting
Job Title: Housekeeping Supervisor
Department: Housekeeping
Reports To: HousekeepingManager
FLSA Status: Non-Exempt
SUMMARY:
The Housekeeping Supervisor’s responsibilities include assigning tasks to the housekeeping staff, identifying and reporting cases of tardiness, and monitoring cleaning supplies.
RESPONSIBILITIES:
· Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.
· Providing training to the housekeeping staff.
· Oversee staff daily.
· Check rooms and common areas, including stairways and lounge areas, for cleanliness.
· Schedule shifts and arrange for replacements in cases of absence.
· Motivate team members and resolve any issues that occur on the job.
· Investigating and addressing complaints regarding poor housekeeping service.
· Respond to customer complaints and special requests.
· Monitor and replenish cleaning products stock including floor cleaner, bleach, and rubber gloves.
· Participate in large cleaning projects as required.
· Inform management of any equipment or furniture in need of repair.
· Screening housekeeping applicants and recommending promotions, transfers, and dismissals.
· Ensure compliance with safety and sanitation policies in all areas.
· Able to open and close the house when needed.
· Able to cover Room attendant/ houseman callouts if needed.
· Perform any other duties requested by Management.
Requirements
QUALIFICATIONS:
· Minimum 2 years of experience as a Housekeeping Supervisor in a Hotel or similar role.
· Proficient in all Microsoft Office applications.
· Hands-on experience with cleaning and maintenance tasks for large organizations.
· Ability to use industrial cleaning equipment and products.
· Knowledge of various cleaning chemicals and supplies.
· Excellent organizational and team management skills.
· Stamina to handle the physical demands of the job.
· Flexibility to work various shifts, including evenings, weekends, and holidays.
· Excellent communication and organizational skills.
· Strong interpersonal and problem-solving abilities.
EDUCATION:
· High School degree, GED or Equivalent.
LANGUAGE SKILLS:
- Excellent verbal and written communication skills in English and Spanish (preferred).
REASONING ABILITY:
- Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners.
- Ability to work well under pressure and respond quickly and effectively to emergencies.



