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Open nowPosted 2 days ago

Patient Support Advisor

leightons58 open roles

Where
Southampton, United Kingdom
Work mode
Hybrid
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Your applicationOpen nowPatient Support Advisorleightons · Southampton, United Kingdom

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  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 2 days ago

The posting

Job Title: Patient Support Advisor Location: Contact Centre, Southampton Reports to: Patient Support Contact Centre Manager

Hours: Full-time – 2-week rota

  • Shift Pattern: 8:00am – 4:30pm and 9:00am – 5:30pm
  • Saturdays (Remote Working): Alternate Saturdays, 8:00am – 4:00pm

About the Role:

We have an exciting opportunity to join our Patient Support Team in our Southampton Call Centre. As a Patient Support Advisor, you will be the first point of contact for patients, handling inbound and outbound calls as the primary responsibility, along with web chat and email. This is a full-time role on a two-week rota with alternating shifts and alternate Saturdays.

Key Responsibilities:

  • Provide first-class customer service via inbound and outbound calls, web chat, and email
  • Book appointments across Leightons and The Hearing Care Partnership ensuring we provide the correct products and services
  • Respond to patient queries professionally and empathetically
  • Maintain accurate records and ensure data confidentiality
  • Support the wider team in achieving performance goals, working collaboratively to maintain a seamless patient experience Requirements:
  • Excellent telephone manner and confidence in handling high-volume calls
  • Strong written communication skills
  • Previous customer service experience (call centre preferred)
  • Ability to work effectively in a fast-paced environment
  • IT proficiency and multitasking ability
  • Ability to travel regularly to the Southampton office (hybrid role)

Benefits:

  • Competitive salary of £24,610 – £31,000 OTE
  • Pension Scheme 25 days annual leave (plus bank holidays)
  • Generous bonus scheme
  • Staff discounts on products and services
  • Flexible working hours – tell us what hours work for you (minimum 30 hours per week)
  • Hybrid working – ability to work from home part of the week

Why Join Leightons Opticians & Hearing Care?

With over 90 years of family heritage, Leightons is built on a foundation of care, trust, and personal service. We foster a close-knit, supportive environment where every team member is valued. Our shared goal is to achieve 100% customer satisfaction through an individual approach to every patient. You’ll be joining a company that invests in your growth, encourages development, and promotes a friendly, inclusive workplace culture.

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