Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 11 hours ago

Support & Operations Analyst

Lendable70 open roles

Where
Mexico City, Mexico
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSupport & Operations AnalystLendable · Mexico City, Mexico

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Lendable's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. Lendable postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.5%3 days
  3. 8.0%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 11 hours ago

Lendable median: 6 days open

The posting

ABOUT LENDABLE

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:

- One of the UK’s most exciting unicorns with a team of over 800 people

- Among the fastest-growing tech companies in the UK

- Profitable since 2017

- Backed by top investors including Balderton Capital and Goldman Sachs

- Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot https://uk.trustpilot.com/review/lendable.co.uk)

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

JOIN US IF YOU WANT TO

1. Take ownership: you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1

2. Work in small teams of exceptional people: Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutions

3. Build the best technology in-house: we use new data sources, machine learning and AI to make machines do the heavy lifting

ABOUT THE ROLE

Lendable is launching its credit card product in Mexico and building a founding

local team. We're looking for someone to own the day-to-day operation of that

product: the customer conversations, yes, but also the queues, the exceptions,

the data behind them, and the tooling that makes all of it faster next month

than it was this month.

This is not a scripted support seat. Our support stack is heavily instrumented

and increasingly AI-assisted, which means the routine answers are largely

handled what's left is the interesting part: cases that don't fit the script,

patterns nobody has noticed yet, and processes that still need a human to design

them. You'll spend part of your week talking to customers and part of it

figuring out why they had to contact us at all.

We're a small team in a market we're still learning. The person who does well

here is curious, comfortable being the one who doesn't wait to be told, and

happy to wear whichever hat the day needs.

WHAT YOU'LL DO

1. Own the daily operational queues, end to end

- Run the recurring card-ops routines: blocked accounts, failed card deliveries, payments that need reconciling, applications stuck mid-flow

- Take a case from first contact through to actual resolution, including the backend or ops step that fixes it — not just the reply to the customer

- Keep queues clean and decisions auditable, and know which cases genuinely need another team versus which ones you can close yourself

2. Investigate, don't just respond

- Dig into dashboards, internal tools, and customer records to work out what actually happened before deciding what to say

- Reconstruct timelines across systems — application, card, transactions, payments and form a view on root cause

- Spot irregularities early (fraud signals, broken flows, provider failures) and escalate with evidence and a hypothesis, not just a screenshot

3. Work alongside AI agents as part of your toolkit

- Use AI assistants and internal agents to triage, draft, summarise, and pull data — and know when their output is wrong and shouldn't be shipped

- Improve the prompts, macros, and knowledge sources those agents rely on when you see them getting things wrong or going stale

- Help us decide which repetitive work should be automated next, and what needs to stay human

4. Turn recurring problems into fewer problems

- Track what customers contact us about, quantify it, and bring the top patterns to Product, Risk, and Engineering with data attached

- Write and maintain the runbooks, help articles, and macros the rest of the team uses

- Reduce your own dependency on other teams: learn the internal tools, the SQL queries, and the ops scripts well enough to answer your own questions

5. Connect the dots across the business

- Be the person who notices that a spike in one queue is caused by something three systems away

- Bring the customer reality into product and risk decisions, and translate those decisions back into something a customer can understand in Spanish

WHAT WE'RE LOOKING FOR

- Excellent written Spanish and working English (our tools, docs, and much of the team operate in English)

- Genuine analytical curiosity: you like taking something apart to understand why it broke, and you follow the thread further than you were asked to

- Comfort with data and tooling — spreadsheets, dashboards, internal admin panels — and no fear of a query, an API response, or a log file

- Hands-on experience using AI tools in real work (ChatGPT, Claude, Copilot, n8n or similar): you've briefed an assistant on a task, iterated on the prompt, checked its output, and formed opinions about where it fails.

- We're not looking for an AI specialist — we're looking for someone who already works this way

- A bias toward figuring it out: you exhaust what you can do yourself before escalating, and when you do escalate you arrive with context

- Care and precision with people's money and personal data, and the judgement to slow down on sensitive or emotional cases

- Comfort with ambiguity and shifting priorities in an early-stage team

NICE TO HAVE

- Experience in fintech, banking, lending, or payments operations

- Any hands-on technical foundation: basic SQL, scripting, Python notebooks, workflow automation tools, or having built something small yourself

- Experience owning a support or ops process, not just working inside one

- Background in a fast-growing startup or a founding-team environment

THIS ROLE IS PROBABLY NOT THE RIGHT FIT IF

- You're looking for a defined script and a fixed queue to work through

- You'd rather hand a problem to another team than learn the system behind it

- You prefer stable, unchanging processes, ours will change frequently

LIFE AT LENDABLE

- Winning team: the opportunity to scale up one of the world’s most successful fintech companies

- Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites

- Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls

- Health coverage: support for your physical and mental wellbeing, including private health cover

- Retirement & savings: long-term financial wellbeing through retirement savings plans

- Employee referral programme: earn a competitive bonus when you refer successful new team members

- Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations

- Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations

Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.

Check out our blog https://blog.lendable.co.uk/!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Lendable's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Lendable's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Lendable's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.