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Open nowPosted 18 hours ago

Senior Technical Account Manager

Level AI18 open roles

Where
Remote, United States
Work mode
Remote
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Your applicationOpen nowSenior Technical Account ManagerLevel AI · Remote, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Level AI's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Level AI postings stay open a median of 30 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: posted 18 hours ago

Level AI median: 30 days open

The posting

Level AI, a Series C startup founded in 2019 and headquartered in Mountain View, California, is transforming customer engagement by turning contact centers into strategic assets. Our AI-native platform, powered by cutting-edge technologies like Large Language Models (LLMs), delivers deep, actionable insights from customer interactions. This empowers organizations to enhance customer experience, optimize operations, and drive growth. Continuously evolving with the latest AI advancements, Level AI stands as the industry’s most adaptive and forward-thinking solution for modern customer intelligence.

Key Responsibilities:

- Serve as the primary technical point of contact for enterprise customers, driving adoption and value.

- Understand customer business goals and technical requirements, providing strategic guidance on best practices and AI-driven solutions.

- Collaborate with engineering and product teams to relay customer feedback and influence roadmap decisions.

- Troubleshoot technical issues and provide proactive solutions to improve platform performance and user experience.

- Conduct regular business reviews, provide insights from customer interactions, and drive value realization.

- Develop and maintain strong relationships with key stakeholders to ensure long-term customer success and retention.

- Comply with Level AI’s information security, privacy, data protection, and acceptable-use policies.

- Protect company, customer, and confidential information; use only approved systems and access information strictly based on business need.

- Complete required security and privacy training and promptly report any suspected security incident, data exposure, or policy violation.

Qualifications & Skills:

- 4+ years of experience in a Technical Account/Customer Success Manager, Solutions Engineer, or Customer Success Engineer role in an Enterprise SaaS or AI environment.

- Strong understanding of AI, NLP, and cloud-based SaaS solutions.

- Excellent communication and relationship-building skills, with the ability to explain complex technical concepts to non-technical audiences.

- Proven ability to troubleshoot technical issues and work cross-functionally with engineering and product teams.

- Experience managing enterprise customer accounts and driving adoption of technical solutions.

- Impeccable character attributes, including drive, problem-solving, and teamwork.

Bonus:

- experience implementing AI CX CCaaS contact center technologies.

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One press. We do the rest.

  1. A CV for this posting

    Written against Level AI's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Level AI's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Level AI's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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