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Open nowFirst seen 14 minutes ago

Front Office Supervisor

Level-Up41 open roles

Where
Cape Town, Western Cape, South Africa
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Your applicationOpen nowFront Office SupervisorLevel-Up · Cape Town, Western Cape, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Level-Up's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. Level-Up postings stay open a median of 15 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.8%30 days
  6. 59.1%60 days
This job: first seen 14 minutes ago

Level-Up median: 15 days open

The posting

Our client is seeking an experienced and guest-focused Front Office Supervisor to support daily front office operations and ensure exceptional service delivery. This role requires a confident leader who can run shifts effectively, support the front office team, and uphold brand standards at all times.

Key Responsibilities

  • Supervise and coordinate front office operations during assigned shifts
  • Run shifts independently, ensuring smooth check-in, check-out, and guest service processes
  • Provide a warm, professional, and consistent guest experience in line with brand standards
  • Handle guest queries, complaints, and service recovery professionally and efficiently
  • Support, guide, and motivate front office team members on shift
  • Ensure accurate cash handling, billing, and administrative procedures
  • Maintain excellent presentation standards at the front desk
  • Liaise with other departments to ensure seamless guest experiences
  • Adhere to hotel policies, procedures, and health & safety standards

Minimum Requirements

  • Minimum of 3 years experience as a Hotel Receptionist at a reputable hotel or hospitality property
  • Proven ability to run a front office shift confidently
  • Strong guest service orientation with excellent problem-solving skills
  • Excellent communication skills, both verbal and written
  • Professional appearance and strong personal presentation
  • Computer literate (PMS experience advantageous; OnQ training will be provided)
  • Ability to work shifts, including weekends and public holidays
  • Hospitality qualification not required, but advantageous

Skills & Competencies

  • Leadership and team support skills
  • Strong attention to detail
  • Calm and professional under pressure
  • Strong organisational and time-management abilities
  • Guest-first mindset aligned with Hilton values
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