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Open nowFirst seen 44 hours ago

Operational Lead – Quality Assurance

Level-Up45 open roles

Where
Nairobi, Kenya
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Your applicationOpen nowOperational Lead – Quality AssuranceLevel-Up · Nairobi, Kenya

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The clock on this job

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12.1% of postings close within 7 days. Measured by our own scanner across the market. Level-Up postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 44 hours ago

Level-Up median: 1 days open

The posting

The Operational Lead – Quality Assurance is responsible for defining, implementing, and enforcing quality standards across all site deployments in Kenya. The role ensures that installations meet required technical, safety, and acceptance standards, with a strong focus on auditability, compliance, and right-first-time delivery across fibre, power, poles, and CCTV infrastructure.

Key Responsibilities

QA Standards & Checklists

  • Define, implement, and maintain installation QA checklists per asset type, including: Overview cameras PTZ cameras ANPR cameras
  • Establish clear commissioning, testing, and acceptance criteria, including mandatory evidence requirements.
  • Enforce a strict no evidence, no acceptance quality control principle across all deployments.
  • Continuously review and improve QA standards based on field feedback, defects, and audit findings.

Site Quality Inspections

  • Conduct field-based quality inspections and audits across active and completed sites.
  • Assess installations against defined build standards and safety requirements aligned to applicable regulatory bodies.
  • Validate key installation components, including: Workmanship quality Mounting and structural integrity Earthing and grounding Labelling and asset identification Weatherproofing and environmental protection Camera positioning and alignment
  • Verify test results and supporting evidence, including: Power and electrical compliance Network link performance Image quality and system functionality

Acceptance & Rework Control

  • Review and approve or reject site handover packages for activation readiness.
  • Log and categorise defects by type, severity, and root cause.
  • Track rework cycles, including turnaround time and closure rates.
  • Monitor and report on contractor quality performance, identifying trends and enforcing corrective actions.

Audit & Compliance Pack Management

  • Maintain a comprehensive QA audit trail to support acceptance and dispute resolution.
  • Prepare and consolidate acceptance summaries by: Cluster / region Contractor / vendor
  • Support internal and external audits, including independent verification and inspections.
  • Ensure all QA documentation is complete, accurate, and readily accessible for governance and compliance purposes.

Compliance & Governance

  • Ensure compliance with applicable Kenyan legislation and standards including but not limited to: Employment Act 2007 Occupational Health & Safety requirements Telecommunications and infrastructure regulations
  • Ensure adherence to internal quality management systems, governance frameworks, and contractual obligations.

Key Performance Indicators (KPIs)

  • First-time acceptance rate (QA pass rate)
  • Rework frequency and cycle time
  • Defect density and root cause trends
  • Audit compliance and documentation completeness
  • Contractor quality performance scores
  • Reduction in repeat defects and quality issues

Qualifications & Experience

  • Diploma or Bachelor's degree in Engineering, Telecommunications, Quality Management, or related field
  • Minimum 4–7 years' experience in QA, inspections, or field engineering within telecoms or infrastructure environments
  • Proven experience in CCTV, fibre, or network deployment quality assurance
  • Experience working within Kenya or East African markets (preferred)

Skills & Competencies

  • Strong attention to detail and quality orientation
  • Technical understanding of telecom and CCTV systems
  • Audit, inspection, and compliance management
  • Analytical thinking and root cause analysis
  • Contractor management and performance oversight
  • Strong documentation and reporting skills
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