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Open nowFirst seen 23 hours ago

Operations Manager

Level-Up45 open roles

Where
Nairobi, Kenya
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Your applicationOpen nowOperations ManagerLevel-Up · Nairobi, Kenya

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. Level-Up postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 23 hours ago

Level-Up median: 1 days open

The posting

The Operations Manager is responsible for establishing, governing, and optimising the end-to-end operational delivery model across build, transition, and operate phases within Kenya. The role ensures integrated delivery execution, operational readiness, regulatory compliance, stakeholder alignment, and sustained SLA performance in a multi-partner, infrastructure-driven environment.

Key Responsibilities

Mobilisation & Operating Model

  • Establish and embed a structured operational governance cadence (daily, weekly, and monthly operational reviews) aligned to local delivery requirements.
  • Define and implement escalation frameworks, sign-off authorities, and acceptance gates in line with Kenyan operational and regulatory requirements.
  • Develop and maintain core operational trackers, including: Delivery run rate Blockers and risks Rework tracking Health & Safety compliance (aligned to applicable regulatory requirements) SLA readiness

Integrated Delivery Control (Run Rate Engine)

  • Own and maintain the integrated delivery plan across all workstreams, including poles, power, fibre, CCTV, and activations.
  • Conduct weekly run rate reconciliation (planned vs actual performance), including implementation of recovery actions.
  • Proactively manage constraints impacting delivery, including: Wayleaves and permits (county governments, road authorities) Site access and community engagement Utility dependencies (power, civil works) Material and stock availability (local supply chain constraints)

Prime Interface & Operational Stakeholder Management

  • Act as the primary operational interface with key stakeholders across delivery and operations environments.
  • Engage with regulatory and public sector stakeholders where required, including: Communications Authority of Kenya County governments and permitting authorities
  • Chair operational readiness, coordination, and acceptance forums.
  • Drive resolution of cross-party operational blockers involving contractors, subcontractors, vendors, utilities, and authorities.

Service Transition & Handover Governance

  • Own and govern the build-to-operate transition framework and associated acceptance gates.
  • Ensure operational readiness prior to handover, including: Systems and tools Spares and inventory Standard Operating Procedures (SOPs) Staffing and local capability readiness Escalation processes aligned to in-country operations
  • Provide final operational readiness sign-off prior to service acceptance.

SLA Governance (Operate Phase)

  • Own and manage SLA performance dashboards, including: Network uptime Mean Time to Repair (MTTR) Backlog ageing
  • Ensure SLA performance aligns with operational and regulatory expectations in Kenya.
  • Analyse recurring faults and enforce corrective and preventative actions.
  • Authorise and oversee high-priority incident responses, including mobilisation and recovery planning.

Compliance & Governance

  • Ensure compliance with applicable Kenyan legislation and standards including but not limited to: Employment Act 2007 Occupational Health & Safety requirements Telecommunications and infrastructure regulations
  • Ensure all operational activities align with governance frameworks, contractual obligations, and local regulatory requirements.

Key Performance Indicators (KPIs)

  • Delivery run rate adherence vs plan
  • SLA performance (uptime, MTTR, backlog reduction)
  • Transition readiness and successful handovers
  • Reduction in operational blockers and delays
  • Regulatory and compliance adherence
  • Stakeholder satisfaction and engagement effectiveness

Qualifications & Experience

  • Bachelor's degree in Engineering, Operations Management, Telecommunications, or related field
  • Minimum 5–8 years' experience in operations, telecommunications, or infrastructure delivery
  • Proven experience operating within Kenya or East African markets (preferred)
  • Experience managing multi-vendor and contractor ecosystems
  • Strong understanding of fibre, network infrastructure, or large-scale rollout environments

Skills & Competencies

  • Strong operational planning and execution capability
  • Stakeholder and relationship management (public and private sector)
  • Problem-solving and decision-making in complex environments
  • Governance, compliance, and risk management orientation
  • Analytical and performance management skills
  • Cultural awareness and ability to operate in diverse environments
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