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Open nowPosted 4 days ago

Lead Escalation Engineer - NL/FR

LGA IT

Where
Halle-Vilvoorde, Belgium
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Your applicationOpen nowLead Escalation Engineer - NL/FRLGA IT · Halle-Vilvoorde, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on LGA IT's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 4 days ago

The posting

Jouw uitdaging

Als Escalation Engineer ben jij de redder in nood voor technische issues die de standaard support overstijgen. Je gaat niet voor de snelle 'quick fix', maar zoekt de root-cause tot op de bodem uit.

  • Complexe incidenten oplossen: Je analyseert, reproduceert en verhelpt complexe storingen en prestatieproblemen binnen uiteenlopende IT-omgevingen. Waar nodig werk je nauw samen met collega-experts en leveranciers.
  • Klanten ontzorgen: Je beheert een eigen klantenportefeuille en fungeert als hun vaste technische ankerpunt. Je communiceert helder over bevindingen, voortgang en oplossingen.
  • Proactief adviseren: Je vertaalt technische inzichten naar procesverbeteringen en denkt mee met klanten om hun IT-infrastructuur stabieler, veiliger en toekomstgerichter in te richten.
  • Kennisdeling & Documentatie: Je stelt gedetailleerde setup manuals en best practices op, ontwikkelt herbruikbare templates en deelt jouw expertise als sparringpartner voor de interne supportteams.

Jouw profiel

  • Ervaring & Kennis: Uitgebreide hands-on ervaring met Microsoft-infrastructuur (Exchange, Hyper-V, SQL, Active Directory, Windows Server, Microsoft 365).
  • Netwerkexpertise: Gevorderde kennis van TCP/IP-routing en VLAN’s is een absolute must. Kennis van VoIP en/of Apple macOS is een pluspunt.
  • Talen: Uitstekende beheersing van het Nederlands en een zeer vlotte communicatie in het Frans.
  • Soft skills: Analysekracht, klantgerichtheid, proactieve houding en een duidelijke "can-do" mentaliteit.

Posting text belongs to the employer. Removal requests: contact us.

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