The posting
Summary of the Role
The Branch Manager provides strategic leadership and daily oversight of all branch operations and customer service functions. This role ensures seamless coordination between Operations, Customer Service, Purchasing, Sales, and Field Service (where applicable) to deliver high-quality, cost-effective service while driving customer satisfaction and supporting business growth.
You will be responsible for managing cross-functional teams, optimizing facility operations, enforcing safety and quality standards, and implementing performance-driven processes across warehouse, customer service, production, shipping/receiving, VMI, Counter Sales (where applicable), and more.
This role is pivotal in supporting the company’s strategic objectives by optimizing operational efficiency, elevating customer experience, and contributing to overall profitability.
This position reports to the District Manager.
Responsibilities:
Operational Leadership
- Plan, schedule, and supervise all operational teams including Warehouse/Production, Safety, Quality, Shipping/Receiving, Drivers, VMI and Counter Sales (where applicable).
- Oversee facility operations and ensure alignment with strategic company goals.
- Drive efficient daily execution of orders, inventory, and delivery processes.
- Ensure on time delivery for the Branch and to support the organization in obtaining its goals and objectives by operating in a cost-effective manner that leads to higher profits.
Customer Service & Sales Support
- Implement standardized customer service policies and procedures across the branch to ensure consistency and excellence across all touchpoints.
- Ensure timely and accurate order fulfillment, quote processing, and customer support aligned with company standards.
- Support Account Managers by identifying technical sales opportunities and drive cross-functional collaboration to enhance service delivery and support revenue growth.
- Maintain high customer satisfaction ratings and resolve issues with urgency and professionalism.
Quality & Continuous Improvement
- Effectively communicate and manage the Company’s Quality & Continuous Improvement Strategy
- Train Team on Quality Work Instructions and Forms and maintain local repository of training
- Assist qualified members of Team through Hose Coupler training and certification, where required
- Maintain ISO9001:2015 standards, if required
- Manage and keep current 5S implementation projects
Team & Performance Management
- Lead hiring, onboarding, scheduling, training, engagement, professional development and performance reviews across all departments.
- Foster a positive and motivational work environment centered on continuous improvement and accountability.
- Set clear goals and performance metrics, monitor KPIs, and implement corrective actions when needed.
- Ensure team members maintain strong product knowledge to effectively promote LGG Industrial offerings.
Compliance & Safety
- Maintain 100% compliance with safety policies and procedures, DOT regulations, emergency planning, fleet management (GeoTab/Donlen), and government mandates.
- Oversee training documentation and ensure adherence to company policies and quality standards.
- Manage safety scorecards and ensure facility readiness for audits and inspections.
Inventory & Financial Oversight
- Monitor inventory to meet working capital goals and maximize inventory turns and fulfill customer delivery commitments.
- Support pricing, sourcing, and workload distribution decisions based on order analysis.
- Assist with budget management and P&L review where applicable.
- Perform other duties as trained and qualified for.
Skills & Abilities
- Strong verbal and written communication skills with professional phone/email etiquette and the ability to handle stressful situations in an efficient, professional and courteous manner.
- Proven leadership and team-building capabilities in fast-paced environments.
- Ability to organize and prioritize workload and be able to interact effectively with all types of people in a dynamic and fast-paced environment.
- Strong analytical and problem-solving abilities; experience using data for performance tracking.
- High mechanical aptitude and ability to quickly understand technical product applications.
- Skilled in ERP systems, MS Office (Excel, Word), and business communication tools.
- Ability to work cross-functionally with Sales, Purchasing, Safety, Quality, and Field Service teams.
- Inspirational leader that can motivate and work effectively in a matrix organization with Sales, Manufacturing, Quality, Supply Chain, and Strategic Accounts.
Minimum Qualifications
- Be at least 21 years of age
- 5-7 years of related warehousing or production experience
- 2-3 years of management or supervisory experience
- College degree, Business Administration or Industrial Distribution preferred; will consider equivalent degrees
- In lieu of degree will consider minimum 7-10 years management experience in an industrial distribution setting
- Ability to work nights and weekends, as required
- Must be able to successfully utilize the company software
- Reliable transportation is a must
- Possess excellent customer service skills and the ability to interact with customers, and team-members in a professional manner
- Strong organizational and communication skills, above average mechanical aptitude, and the ability to interact with a diverse customer base
- Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)
Preferred Qualifications
- Bachelor's degree in Business, Operations Management, or Industrial Distribution.
- Experience with Lean Six Sigma or continuous improvement initiatives.
- Familiarity with hose, gasket, or conveyor product lines.
- Working knowledge of P&L responsibilities.
- Prior use of ERP systems in an industrial or distribution setting.
Physical Requirements and Work Environment
This position is based in a production and warehouse setting, which may involve exposure to a range of environmental conditions. These include fluctuating temperatures (both hot and cold), varying noise levels, exposure to dust, and other typical elements of an active industrial environment. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role.
- Ability to pull, push, grasp, bend, lift, and carry up to 50 lbs independently on a repeated basis. Heavier items may be moved with team assistance or mechanical aid.
- Ability to move freely throughout the job site, including on occasional uneven surfaces, for extended periods of time.
- Ability to work in a stationary position for extended periods of time.
- Ability to work at varying work-surface levels and machine operation heights.
- Ability to move above or below workstations or retrieve items from various heights.
- Ability to ascend and descend ladders or stairs, as required.
- Ability to comprehend and follow instructions and safety procedures.
- Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals.
- Ability to count, measure, and record data accurately.
- Ability to respond to safety signals, alarms, and verbal instructions.
- Ability to inspect products and materials to detect imperfections, defects, or irregularities and ensure quality and compliance.
- Ability to properly and safely use mechanical equipment and tools, including forklifts, pallet jacks, and other warehouse machinery (training and certification may be required).
- Ability to enter and exit a service vehicle and other mechanical equipment multiple times per day.
- Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats, depending on task or site conditions.
Equal Opportunity Employer
It is our policy to employ qualified persons without regard for veteran or disability status.
Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.
