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Open nowPosted today

Atendente de SAC/Ouvidoria

LHP GESTAO A SAUDE LTDA

Where
Florianópolis, SC, Brasil
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Your applicationOpen nowAtendente de SAC/OuvidoriaLHP GESTAO A SAUDE LTDA · Florianópolis, SC, Brasil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on LHP GESTAO A SAUDE LTDA's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.8%30 days
  6. 59.1%60 days
This job: posted today

The posting

Conheça a AndroClinic

A AndroClinic Brasil é uma empresa especializada em tratamentos personalizados para o público masculino. Desde a nossa fundação em 2016, nos destacamos como uma das principais referências no Brasil, oferecendo atendimento de alta qualidade com respeito, compromisso e privacidade. Utilizando a telemedicina como um de nossos pilares, a nossa missão é proporcionar saúde masculina de alta qualidade com respeito, compromisso, privacidade e integridade inabalável, visando sempre resultados excepcionais. Sempre guiados por nossos valores fundamentais – ética, sigilo, excelência, inovação, empatia e sede por crescimento que norteiam nossas atitudes e decisões diariamente.

Responsabilidades:

  • Realizar o atendimento ao cliente por meio dos canais disponíveis (telefone, e-mail, WhatsApp, plataformas digitais e outros).
  • Receber, registrar, analisar e acompanhar reclamações, solicitações, sugestões e elogios.
  • Atuar nas demandas de SAC, pós-venda e Ouvidoria, garantindo o tratamento adequado de cada manifestação.
  • Acompanhar os casos até sua efetiva resolução, respeitando os prazos de atendimento e retorno ao cliente.
  • Interagir com as áreas internas para identificar causas, buscar soluções e garantir respostas conclusivas.
  • Tratar situações críticas e casos de maior complexidade, atuando na mediação de conflitos.
  • Monitorar indicadores de atendimento, satisfação e qualidade, como SLA, NPS, CSAT e índice de resolução.
  • Identificar recorrências e oportunidades de melhoria na jornada do cliente.

Benefícios

  • Ambiente de trabalho acolhedor e dinâmico;
  • Day off no aniversário;
  • Café da manhã nas segundas-feiras;
  • Biblioteca interna;
  • Programa Interno de Saúde Mental (psicólogos disponíveis);
  • Ginástica laboral;
  • Desconto com quiropraxista;
  • Desconto em procedimentos odontológicos;
  • Ações de bem-estar e reconhecimento (datas comemorativas, campanhas e aniversariantes do mês);
  • Jantar das Estrelas para os destaques do mês;
  • Convênios com iFood Benefícios, Wellhub (Gympass), StarBem e Avus;
  • Descontos em medicamentos;
  • Convênio com o SESC.

Informações da vaga

Tipo de contratação: CLT Modalidade: Presencial Jornada: 44 horas semanais Horário: Seg a sex das 08h às 17:48 Salário: R$ 2.298,78 + bonificação por assiduidade Vale-alimentação: R$ 21,94 por dia trabalhado Vale-transporte: Conforme o trajeto Local de trabalho: Praça XV de Novembro, nº 312, Centro – Florianópolis/SC

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