Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 4 days ago

Associate Director, MedTech Delivery & Customer Success

Lifelancer3,737 open roles

Pay
$86,000 – $239,500 a year
Where
Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAssociate Director, MedTech Delivery & Customer SuccessLifelancer · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Lifelancer's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Job Title: Associate Director, MedTech Delivery & Customer Success

Job Location: Parsippany, New Jersey, United States of America

Job Location Type: Remote

Job Contract Type: Full-time

Job Seniority Level:

IQVIA MedTech delivers solutions and services that support the needs of medical device companies and in vitro diagnostics organizations—from concept to patient. You’ll have the opportunity to grow your career while helping customers drive better human health outcomes. We actively invest in talent and empower our people with meaningful work and the ability to shape their professional path

This role is a critical client-facing role responsible for overseeing the delivery, governance, and ongoing optimization of IQVIA™ information assets across key MedTech accounts. This individual partners closely with Key Account Managers (KAMs), Mid and Emerging Account Managers (MM), Solution Specialists, and internal Centers of Excellence to ensure consistent, high-quality delivery that meets contractual commitments and supports long-term customer success. The role serves as the primary point of accountability for delivery execution, issue resolution, and client satisfaction—driving retention, renewals, and incremental growth through expanded utilization of IQVIA solutions.

Key Responsibilities:

Client Delivery and Governance:

  • Own end-to-end delivery oversight for complex, high-value MedTech accounts across multiple stakeholders.
  • Represent the full portfolio of IQVIA™ information assets delivered to the client, including national and sub-national patient claims, channel, and specialty offerings.
  • Establish and manage delivery governance, including service levels, KPIs, issue escalation, and change management.
  • Ensure all contractual deliveries are met with high standards of quality, accuracy, and timeliness.
  • Lead quarterly business and information reviews with senior client stakeholders.

Client Engagement & Issue Resolution:

  • Serve as the primary owner of customer satisfaction, ensuring delivery excellence and proactive issue management.
  • Resolve first-line service issues and coordinate second-line support with internal teams as needed.
  • Partner with IQVIA Centers of Excellence to assess and manage the impact of data events, product enhancements, and governance changes.

Cross-Functional Partnership & Growth Support:

  • Collaborate with Sales, Consulting, Delivery, and Solution Specialists to support customer initiatives and revenue goals.
  • Participate in information proposals, work orders, and contract renewals.
  • Identify opportunities to expand client utilization of existing information services and support new use cases that drive incremental revenue.

Requirements, Education and Experience:

  • To be eligible for this position, you must reside in the same country where the job is located.
  • Bachelor’s degree required.
  • 5-8+ years of experience in account management, delivery management, project management, or related client-facing roles.
  • Experience working with MedTech customers is strongly preferred.
  • Familiarity with IQVIA™ offerings, commercial data assets, and healthcare analytics environments strongly preferred.
  • Demonstrated ability to manage complex accounts and operate effectively in a matrixed organization.
  • US Remote with ability to travel approximately 20-25%.

Knowledge & Skills:

  • Client and Account Management
  • Delivery Governance and Issue Management
  • Analytical and Problem-Solving Skills
  • Strong Communication and Stakeholder Management
  • Negotiation and Relationship Building
  • Ability to coordinate across Sales, Delivery, and technical teams

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $86,000.00 - $239,500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

This job is curated by Lifelancer.

Lifelancer is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech and IT domains.

Please apply via Lifelancer platform to get connected to the application page and to find similar roles.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Lifelancer's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Lifelancer's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Lifelancer's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.