Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 2 hours ago

Technical Support Engineer 2

Lifelancer3,954 open roles

Pay
$108,000 – $162,000 a year
Where
Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Support Engineer 2Lifelancer · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Lifelancer's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market. Lifelancer postings stay open a median of 5 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.8%30 days
  6. 59.0%60 days
This job: first seen 2 hours ago

Lifelancer median: 5 days open

The posting

Job Title: Technical Support Engineer 2

Job Location: Remote

Job Location Type: Remote

Job Contract Type: Full-time

Job Seniority Level:

Job Description Summary

The Technical Support Engineer 2 (TSE II) drives customer satisfaction through Service Excellence by providing advanced technical support, implementation leadership, project participation, and expert consultation for Digital Central Monitoring Unit (Digital CMU) solutions. This role partners with internal project teams and customer stakeholders to support implementations, upgrades, migrations, and other project activities, ensuring the successful deployment, adoption, and ongoing support of Digital CMU products and services.

As a senior technical resource, the TSE II provides guidance and support to remote and onsite Field Engineers (FEs), Client Service Technicians (CSTs), customer technical support personnel, clinical staff, peers, and customers experiencing system performance issues. The position serves as a primary escalation point for service-related issues involving Digital CMU software, hardware, networking, infrastructure, and integration components.

The TSE II participates in a shared 24x7x365 support model, delivering expert software, hardware, and network troubleshooting, incident management, and technical consultation. During ongoing customer support, the role collaborates closely with customer technical teams, clinical personnel, GE HealthCare resources, and Field Engineers to resolve complex issues, optimize system performance, support customer operations, and drive long-term customer success.

Job Description

Key Responsibilities

Advanced Technical Support & Incident Management

  • Provide advanced remote technical support for GE HealthCare software solutions and customer hardware environments, including coaching customers and field teams on contributing factors such as antivirus software, Cisco networking, Citrix, Microsoft technologies, and third-party infrastructure.
  • Lead customer escalation meetings, define logical engagement plans, and drive timely issue resolution using appropriate escalation processes.
  • Apply advanced diagnostic methods and remote support tools to reduce case resolution times and improve Time to Repair (TTR).
  • Serve as a recognized technical expert for complex customer issues involving software, hardware, networking, cloud, virtualization, and integration technologies.

Project Support & Implementations

  • Provide technical leadership and support for customer implementations, upgrades, migrations, system expansions, and related project activities.
  • Participate in project planning, technical reviews, testing, validation, and go-live support.
  • Collaborate with project managers, implementation teams, field resources, and customer stakeholders to ensure successful project execution.
  • Identify, communicate, and help mitigate technical risks that may impact project timelines, system performance, or customer outcomes.
  • Provide onsite support as needed during customer implementations, upgrades, migrations, and go-live activities throughout the United States and Canada.

Escalations, Quality & Productivity

  • Serve as the senior technical resource for service-related escalations and coordinate corrective action plans with customers, leadership, and cross-functional teams.
  • Champion productivity initiatives and serve as a change agent for product serviceability, reliability, quality improvement, trend analysis, and new product introduction (NPI) activities.
  • Identify, lead, and implement process improvements, troubleshooting enhancements, and business process initiatives that improve service delivery and organizational effectiveness.
  • Analyze recurring issues and quality trends and work with engineering and product teams to develop corrective actions.

Knowledge Management & Tools

  • Develop, approve, and publish Knowledge Management (KM) content to expand technical solutions available to Field Engineers and Technical Support Engineers.
  • Contribute ideas and participate in continuous improvement initiatives designed to enhance productivity tools, service readiness, and support effectiveness.
  • Maintain up-to-date knowledge of GE HealthCare products, service processes, and diagnostic tools to maintain subject matter expertise and trusted advisor status.

Cross-Functional Collaboration & New Product Support

  • Partner with Service Engineering, Product Engineering, Development, Quality, and onsite engineering teams to improve product quality, serviceability, and escalation resolution.
  • Provide valuable input into new product development, service readiness activities, diagnostic tools, feature enhancements, and overall product quality.
  • Represent Technical Support during design reviews, service readiness activities, and product lifecycle initiatives as required.

Training & Mentorship

  • Coach and mentor TSE I team members, onsite engineers, and peers to ensure technical and customer-facing skills meet business needs.
  • Frequently serve as a Subject Matter Expert (SME) for GE HealthCare software applications, technologies, and support processes.
  • Lead or co-lead project teams focused on serviceability improvements, reliability initiatives, quality trend analysis, productivity programs, and new product introduction support.

Documentation & Workflow

  • Maintain timely, accurate, and complete documentation that satisfies all process and quality requirements, including CRM case notes, troubleshooting records, technical findings, and customer communications.
  • Effectively manage case workflow and backlog to ensure customer-focused support and timely issue resolution.
  • Maintain compliance with all departmental service processes, documentation standards, and quality requirements.

Customer-Centric Support

  • Provide support within a 24x7x365 customer care environment to ensure customer satisfaction and timely issue resolution.
  • Build and maintain strong working relationships with customer technical teams, clinical staff, project stakeholders, and internal GE HealthCare partners.
  • Support customer success through proactive communication, technical consultation, and continuous service improvement.

Willingness To:

  • Submit to a background investigation, including verification of employment history, criminal history, and educational background.
  • Participate in required drug screening programs where applicable.
  • Be legally authorized to work in the United States without sponsorship or employment restrictions.
  • Work overtime, on-call rotations, weekends, and holidays as required.
  • Complete customer and vendor credentialing requirements, as necessary.

Required Qualifications

Minimum Qualifications

  • Five years of experience as a Technical Support Engineer I (TSE I); or
  • A minimum of five years of experience as a Field Engineer II and/or Field Engineer III, or equivalent external experience providing advanced technical support for comparable systems and technologies.
  • Demonstrated expertise supporting GE HealthCare software solutions, Cisco network environments, and associated customer hardware infrastructure.
  • Proven experience in incident management, customer escalation leadership, and technical engagement planning.
  • Demonstrated ability to function independently as a senior escalation resource and recognized subject matter expert.

Technical Skills

Advanced Proficiency With:

  • Remote diagnostic and troubleshooting tools, including CRM systems, Common Service Desktop, and other remote support platforms.
  • Technical problem analysis, root cause determination, and corrective action planning.

Strong Working Knowledge Of:

  • Networking concepts, protocols, and troubleshooting methodologies.
  • Cisco networking technologies.
  • AWS and cloud-based technologies.
  • Citrix environments and Microsoft operating systems, server technologies, and infrastructure.
  • Linux operating systems, virtualization platforms, Kubernetes, cloud technologies, and monitoring/alerting platforms.
  • HL7, interfaces, integration workflows, and legacy healthcare technology integrations where applicable.
  • Customer infrastructure including servers, storage, networking, cybersecurity, and remote access technologies.

Core Competencies

  • Expert troubleshooting and analytical skills with the ability to resolve complex and ambiguous technical issues.
  • Strong communication, presentation, and facilitation skills with customers and cross-functional teams.
  • Ability to confidently lead project discussions, escalation calls, and customer-facing technical engagements.
  • Leadership in change management, quality improvement, service transformation, and productivity initiatives.
  • Customer-focused mindset with a demonstrated history of reducing resolution cycle times and improving Time to Repair (TTR).
  • Ability to balance customer priorities, project responsibilities, and operational support requirements within a fast-paced environment.

Work Conditions

  • Remote support position requiring a professional home office environment suitable for customer-facing meetings, project discussions, troubleshooting activities, and technical support engagements.
  • Employee must maintain reliable high-speed internet connectivity and a distraction-free work environment.
  • Participation in an on-call rotation supporting 24x7x365 customer operations.
  • Fast-paced professional environment supporting mission-critical healthcare operations and customer care delivery.
  • Ability to work standard business hours (8:00 AM-5:00 PM CST) and participate in a shared rotation for after-hours, weekend, and holiday support coverage.
  • Ability and willingness to travel throughout the United States and Canada, as needed, to support customer implementations, upgrades, migrations, system expansions, project activities, training, escalations, and customer go-live events. Travel is expected to average approximately 4-8 one-week trips per year, based on business needs, project schedules, and customer requirements.

Preferred Qualifications

Education

  • Bachelor's degree in Engineering, Information Technology, Computer Science, Networking, Healthcare Technology, or a related discipline preferred.

Certifications

  • Cisco (CCNA, CCNP)
  • Microsoft certifications
  • AWS certifications
  • Kubernetes or cloud platform certifications
  • Other vendor-specific technical certifications relevant to the role.

Additional Preferences

  • Experience supporting healthcare IT environments.
  • Experience working with cloud-hosted clinical applications and monitoring solutions.
  • Demonstrated success participating in customer implementations, upgrades, migrations, and enterprise-scale support operations.
  • Basic understanding of customer-managed Mobile Device Management (MDM) solutions and mobile devices (Android and iOS), including their integration and use within hospital Clinical Communication and Collaboration (CC&C) ecosystems, such as Epic, Mobile Heartbeat, Vocera, Spectralink, and other clinical mobility and communication platforms.
  • Familiarity with Ascom software applications

#LI-BI1

#LI-Remote

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $108,000.00-$162,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Application Deadline: December 31, 2026

This job is curated by Lifelancer.

Lifelancer is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech and IT domains.

Please apply via Lifelancer platform to get connected to the application page and to find similar roles.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Lifelancer's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Lifelancer's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Lifelancer's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.