The posting
Job Description
Position Summary
Supports physicians, nurses, and other clinicians as the primary liaison for requests related to Electronic Medical Record (EMR) utilization. Works with HSC, site IT/clinical staff leadership, and subject matter experts to develop, implement, support, and educate on EMR products and improve patient care.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties or task may be requested or assigned by immediate supervisor, his/her designee, or other management/supervisor.
- Assists clinicians in work flow discussions, patient care strategy, and HSC standards to better support and adopt technology.
- Rounds with the clinical staff, engaging with them to identify EMR issues, and providing education and remediation when appropriate.
- Participates in the implementation of certified EMR applications and interfaces. Under the direction of the HSC where applicable; coordinates, facilitates, and evaluates clinician/physician functional testing before and after upgrades and improvements.
- Engages in EMR testing as required to ensure the system is ready for production. This includes testing of new enhancements/packages, updates, and upgrades.
- Assists in the development of plans to rollout new functionality to facility clinicians. This includes training plans, testing plans, and go live support planning.
- Collaborates with the clinical staff and the HSC where applicable to develop, organize and maintain standards within the EMR clinical documentation.
- Develops and/or provides education and support to clinical staff physicians and clinical staff on the EMR and related applications.
- Acts as a liaison between the clinical end users and the HSC customer support staff.
- Participates in the development and validation of specifications for HSC report writers so that facility reporting requirements are known and documented.
- Serves as an advocate for the clinician in designing EMR enhancements and new technologies.
- Proactively identifies problems, suggests/implements solutions, and reviews problems for lessons learned.
- Proactively expresses self in individual and group situations; verbal and written messages are clear, concise and appropriate to the situation; actively listens to others and promotes two-way communications.
- Dependable, present at work and consistently on time. Absences are properly scheduled and reported in advance.
- Leads the cultural transformation through role modeling the guiding principles and engaging fellow colleagues to participate in and support the change process.
- Demonstrates a clear understanding, exhibits a positive and supportive attitude, and adheres to the requirements of the Compliance and Ethics Program, HIPAA Program, and Standards of Conduct.
- Effectively accomplishes work through others; inspires confidence, provides clear direction, communicates constructive feedback, provides on-the-job training; recognizes and resolves problems.
- Develops skills of other colleagues to promote professional development and to meet departmental and corporate objectives; plans and assigns work effectively and equitably.
- Identifies and demonstrates ability to work with internal and external customers with differing behavior styles. Stays focused on and discusses with others common goals of creating value for customers and completing work assignments. Listens to associates without biases. Resolves conflict in a way that utilizes the chain of command and allows the team to move forward. Looks for strengths in self and others.
- Performs other duties as assigned.
Additional Information:
Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors.
Access to and / or works with sensitive and / or confidential information.
Exhibit an understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.
Supervisory Responsibilities
This position does not have supervisory responsibilities.
KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.
Education: Bachelor’s degree in clinical field required (RN, BSN, BS Respiratory Care, BSMT, etc.);
Experience: Minimum 5 years of clinical work experience with deep understanding of EMR utilization.
Skills and Abilities:
Moderate Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.
Advanced Communication -- Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.
Routine Business Problems -- Problems encountered are routine, somewhat repetitive, and generally solved by following clear directions and procedures.
Job Specific Impact -- Decisions generally affect own job or assigned functional area.
Moderate Independent Judgement -- Results are defined; sets personal goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
Moderate Planning / Organization -- Handle multiple tasks simultaneously with moderate complexity.
Experience with project implementations and upgrades involving multiple clinical areas, vendors, interfaces, troubleshooting, support required.
Physical and mental Demands -The physical demands described here are representative of those that must be met by a co-worker to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:
Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.
In hospital environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and / or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment.
Noise level in the work environment is typical for an office and/or hospital environment.
Minimum overnight travel (up to 20%) by land and/or air.
About Us
Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country. We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.
