The posting
Job Description
Your experience matters
Highpoint Health – Winchester with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Switchboard Operator joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
More about our team
Join a fast-paced, highly collaborative team where no two days are exactly the same. Our Switchboard and ER Registration teams work hand-in-hand, supporting one another to keep communication and patient access services running smoothly. Team members are cross-trained across multiple functions and play an important role in helping patients, families, staff, and providers navigate both routine and urgent situations. If you enjoy staying busy, learning new skills, and being part of a team that works together to get the job done, this could be a great fit.
How you’ll contribute
A Switchboard Operator who excels in this role:
- Serves as a key member of the Switchboard and ER Registration team, cross-training and providing support across both functions based on department needs.
- Answers and routes incoming hospital calls, responds to inquiries, and connects callers with the appropriate departments, patient rooms, or team members.
- Manages overhead paging, emergency calls, codes, and other urgent communications, contacting appropriate personnel quickly and accurately.
- Maintains current patient, employee, on-call, and other information needed to support hospital communications and emergency procedures.
- Assists with ER patient registration, accurately collecting and entering demographic, insurance, billing, and other required information.
- Supports insurance verification, point-of-service collections, and other Patient Access functions as assigned.
- Provides professional, compassionate service to patients, families, visitors, callers, and hospital staff, including during stressful or urgent situations.
- Effectively manages multiple calls, requests, interruptions, and competing priorities in a fast-paced, high-volume environment.
- Works closely with fellow Switchboard and Registration team members, assisting across functions to ensure department responsibilities are completed efficiently.
- Maintains awareness of current department processes, procedures, schedules, and operational changes.
- Protects patient privacy and confidential information while maintaining accuracy and professionalism.
- Performs other duties as assigned to support Patient Access and hospital operations.
What we’re looking for Applicants should have a high school diploma or equivalent, required. Additional requirements include:
- Strong customer service and communication skills, including a professional and clear telephone presence.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Ability to remain calm, organized, and accurate during high-stress or emergency situations.
- Dependable, flexible, and able to adapt quickly to changing priorities and department needs.
- Strong teamwork skills and willingness to assist coworkers across both Switchboard and ER Registration functions.
- Ability to learn new systems, processes, and procedures quickly.
- Basic computer skills and ability to accurately enter and retrieve information.
- Previous healthcare, ER registration, switchboard/PBX, dispatch, high-volume customer service, or similar fast-paced experience is preferred but not required.
- Must be able to successfully complete cross-training in Switchboard, reception, registration, and insurance/collections.
Schedule: Full-Time - Monday–Friday, 3:00 p.m.–11:00 p.m., including holidays that fall within the regular schedule, with an on-call weekend rotation every third weekend.
Why join us
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
- Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
- Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
- Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
- Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
- Professional Development: Ongoing learning and career advancement opportunities.
More about Highpoint Health – Winchester with Ascension Saint Thomas
Highpoint Health – Winchester with Ascension Saint Thomasis fully accredited by The Joint Commission and, together with the Sewanee campus, has earned The Joint Commission’s Gold Seal of Approval® and the American Stroke Association’s Heart-Check mark for Acute Stroke Ready Hospital Certification, reflecting its commitment to providing high-quality stroke care close to home.
EEOC Statement
“Highpoint Health – Winchester with Ascension Saint Thomas is an Equal Opportunity Employer. Highpoint Health – Winchester with Ascension Saint Thomas is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”
About Us
Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country. We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.
