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Open nowPosted 33 hours ago

ChurnZero & CX Operations Administrator

Lifted, an Upwork Company™222 open roles

Where
Tampa, FL, United States, Remote
Work mode
Remote
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Your applicationOpen nowChurnZero & CX Operations AdministratorLifted, an Upwork Company™ · Tampa, FL, United States, Remote

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The clock on this job

Early applications get read.

9.0% of postings close within 7 days. Measured by our own scanner across the market. Lifted, an Upwork Company™ postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.0%7 days
  4. 15.5%14 days
  5. 33.9%30 days
This job: posted 33 hours ago

Lifted, an Upwork Company™ median: 4 days open

The posting

Company Description

An AI-enabled performance and software platform is currently looking an experienced ChurnZero Administrator with a Customer Experience Operations background to provide short-term support following a team transition.

This contractor will help move key CX projects forward while serving as a hands-on system administrator for ChurnZero, the Customer Success Platform used across the organization. The ideal candidate is highly self-directed, comfortable working independently, and able to translate business requirements into scalable workflows and processes within ChurnZero. This role will also partner with internal stakeholders to clarify requirements, communicate project status, and ensure projects are progressing effectively.

Job Description

  • Serve as a hands-on ChurnZero administrator, supporting the platform and related CX Operations initiatives - Execute CX Operations projects independently from requirements through completion
  • Build and maintain scalable workflows within ChurnZero that support Customer Experience functions
  • Develop and optimize onboarding playbooks, escalation paths, and proactive customer outreach frameworks
  • Partner with internal stakeholders to gather requirements, clarify needs, and translate business processes into effective system workflows
  • Provide regular project updates and communicate progress, risks, and questions to stakeholders
  • Help identify opportunities to improve processes, automation, and operational efficiency across CX
  • Support other short-term CX Operations and ChurnZero initiatives as needed

Qualifications

  • 1+ year of hands-on ChurnZero administration experience
  • Prior experience working in a Customer Experience / Customer Success Operations function
  • Demonstrated ability to independently execute projects with minimal oversight
  • Experience building workflows, playbooks, automations, or processes within ChurnZero
  • Strong understanding of Customer Success processes and operational best practices
  • Ability to communicate effectively with cross-functional stakeholders and translate business requirements into system solutions
  • Strong organizational skills and attention to detail
  • Comfortable working in a short-term, project-focused environment

Additional Information

  • Remote Opportunity
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