The posting
ABOUT THE ROLE
At Lightspeed, smooth operations and proactive execution drive our commercial success. As a Senior Sales Coordinator, you are the strategic operational backbone of the Account Management (AM) team. Beyond basic coordination, you will drive operational excellence, safeguard high-value strategic key accounts, and relieve management of high-friction administrative obstacles.
You will act as a critical cross-functional hub - taking full end-to-end ownership of complex account workflows, streamlining standardized processes across the department, and enabling the wider AM team to focus on revenue-generating opportunities and key client relationships.
Please note that we operate a hybrid working model, which requires you to work from the office three days per week.
WHAT YOU'LL BE DOING
- Strategic Account Operational Ownership: Take complete end-to-end operational responsibility for critical major client accounts, coordinating complex hardware processes, international account interfaces, and location expansion rollouts seamlessly.
- Management Shielding & Escalation Resolution: Proactively intercept, investigate, and independently solve complex account discrepancies (e.g., pricing errors, manual compensation, full returns) to shield management resources and protect strategic leadership bandwidth.
- Cross-Functional Team Support: Serve as the centralized subject matter expert for high-friction operational procedures - such as complete end-to-end Contract Transfers across product lines - absorbing these time-intensive workflows to free up capacity for the broader Account Management team.
- Process Standardization & Optimization: Identify operational bottlenecks in key account workflows, establish structured review routines, and implement standardized procedures to ensure long-term consistency and error-free execution.
- Interdepartmental Interface: Partner closely with Go-To-Market (GTM) Operations, technical support, and international teams to ensure swift, accurate transaction execution and flawless new location openings.
- Milestone & Project Alignment: Drive strategic project milestones and maintain high-level communication channels on major enterprise projects, minimizing routine admin clutter in favor of strategic impact.
WHAT YOU NEED TO BRING
- Proven Operational Track Record: Solid experience in a senior administrative, sales operations, or account coordination role - ideally within a fast-paced SaaS or tech environment.
- Ownership Mindset: Demonstrated ability to independently own complex, high-stakes tasks end-to-end without requiring day-to-day managerial supervision.
- Analytical Problem-Solving: Advanced capability to untangle complex system errors, audit manual discrepancies, and establish sustainable standardized workflows.
- Strong Interpersonal & Stakeholder Management Skills: Excellent verbal and written communication skills in both German and English.
- Cross-Functional Leadership: Ability to act as a supportive reference point for peer Account Managers, taking on heavy operational lifting to elevate overall department performance.
- Education & Business Acumen: A Bachelor’s degree in Business, Administration, or a related field (or equivalent practical experience).
WHAT'S IN IT FOR YOU
- Work from Anywhere: Work remotely from anywhere in the world for up to 60 days per year.
- Modern Ways of Working: A hybrid working model offering flexibility.
- Stock Options: Participate in the Lightspeed Stock Option Program.
- €400 Health & Wellness Budget: Supporting your physical and mental well-being.
- Mental Health Support: Access to mental health resources through the Modern Health app.
- Impact-Driven Environment: Join an agile team with a global vision.
Ready to scale impact in B2B SaaS?
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
WHERE TO FROM HERE?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here https://www.lightspeedhq.com/careers/.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
WHO WE ARE:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Lightspeed handles your information in accordance with our Applicant Privacy Statement https://www.lightspeedhq.com/legal/applicant-privacy-statement/.
