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Operator Education Specialist, Launches — Neko Health

Lightspeed portfolio6,137 open roles

Where
New York, New York, United States; New York
Work mode
Hybrid
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Your applicationOpen nowOperator Education Specialist, Launches — Neko HealthLightspeed portfolio · New York, New York, United States; New York

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Share of postings closed within
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  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: posted today

The posting

Mission

Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.

In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.

Neko Health is building a new kind of preventive health clinic, and every opening depends on a team that is trained and ready by day one. As Operator Launch Trainer, you will travel to each new site, train and sign off the operators, and leave a local educator partner behind.

About the role

Opening a clinic is when training matters most and is hardest to protect. This role is deliberately not tied to a market, so you can stay with a launch from the first training session through go-live. You will deliver the operator onboarding program to the global standard, assess readiness, and build the local educator partner.

What you will do

  • Deliver the operator onboarding program on site at each new clinic and market opening, across the full pre-launch window.
  • Teach and assess the clinical skills that sit alongside scanning, including phlebotomy and ECG.
  • Assess each operator against the global competency criteria and sign them off on each device, or extend where more time is needed.
  • Scan during Friends and Family and VIP sessions so trainees can shadow real member encounters and resolve quality gaps in real time.
  • Identify and train the local operator education partner during the launch.
  • Work as a pair with the Clinician Launch Trainer and give the Launch Manager an honest readiness position, flagging risks early.
  • Run a retrospective after each launch and feed what you learn into the clinic-opening playbook.

Requirements

  • Active CMA, CCMA, or LPN. Other nationally accredited medical assistant or phlebotomy certifications are also accepted: RMA, NCMA, NRCMA, CPT.
  • 5+ years of post-registration experience in a fast-paced, high-volume clinical setting.
  • 3+ years performing phlebotomy and ECG, with the ability to teach and assess both.
  • 3+ years training, onboarding, or mentoring clinical staff, including assessing competency and giving direct, constructive feedback.
  • 2+ years running a training program or workstream to a fixed date and handing over cleanly.
  • Able to travel for most of your working time, including extended periods on site.
  • Adaptable, direct, and calm when a plan changes. You are comfortable with ambiguity, build relationships quickly, hold the standard under timeline pressure, and leave sites better set up than you found them.

Nice to have

  • Experience opening a clinic, site, or service, particularly in a new city or country.
  • Experience building a local trainer or educator from scratch.
  • Instructor certification in basic life support or phlebotomy, or multi-state licensure already held.
  • Experience with ultrasound or other device-based procedures where technique affects output quality.
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