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Open nowPosted 25 hours ago

Job på Malta - Kundeservicemedarbejder til online bank - Onboarding af nye kunder til daglig support.

Lillelund Vestergaard v/Peter Lillelund Vestergaard

Where
Malta
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Your applicationOpen nowJob på Malta - Kundeservicemedarbejder til online bank - Onboarding af nye kunder til daglig support.Lillelund Vestergaard v/Peter Lillelund Vestergaard · Malta

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Lillelund Vestergaard v/Peter Lillelund Vestergaard's own form.

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 25 hours ago

The posting

Kundeservicemedarbejder til online bank – bliv en del af vores voksende team.

Som kundeservicemedarbejder bliver du en vigtig del af et team, der arbejder med alt fra onboarding af nye kunder til daglig support og tæt samarbejde med vores afdeling for betalinger og inkasso.

Dine primære opgaver

  • Give kunderne klar og korrekt information om vores produkter, services og betalingsløsninger
  • Opsøge og følge op på potentielle kunder ud fra fastlagte strategier
  • Sikre, at alle processer følger gældende lovgivning samt interne retningslinjer
  • Opbygge et solidt kendskab til vores digitale bankløsninger og formidle dem tydeligt til kunderne
  • Besvare henvendelser via mail, telefon og sms
  • Skabe en positiv og professionel kundeoplevelse i alle kontaktpunkter
  • Samarbejde med interne teams – især betalinger og inkasso – for at sikre smidige processer
  • Hjælpe med ad hoc-opgaver og øvrige forespørgsler i kundeservice
  • Bidrage til et godt og støttende arbejdsmiljø

Yderligere ansvarsområder

  • Deltage i udarbejdelse af salgs- og performance-rapporter
  • Bidrage til oplæring og sparring med nye kolleger
  • Hjælpe med at dokumentere og opdatere interne procedurer
  • Komme med input til forbedringer af arbejdsgange, systemer og processer
  • Løse opgaver efter behov i samarbejde med lederen for nye markeder

Din profil

  • Du taler og skriver dansk og engelsk
  • Du har erfaring fra finans, kundeservice eller salg
  • Du kommunikerer klart, professionelt og målrettet
  • Du arbejder struktureret, tager ansvar og har øje for detaljer
  • Du trives i et team, men kan også arbejde selvstændigt
  • Du er vant til at arbejde i Microsoft Office, især Excel

Vi tilbyder

Hos os får du mulighed for både faglig og personlig udvikling. Vi investerer løbende i vores medarbejdere og opfordrer til nye idéer og initiativer i en branche, der konstant udvikler sig digitalt.

Du bliver en del af et internationalt og mangfoldigt miljø med kolleger fra mange forskellige lande – et sted hvor vi samarbejder, støtter hinanden og fejrer vores fælles succeser.

Hvorfor vælge Malta? Malta er et globalt knudepunkt for tech- og iGaming-industrien og tilbyder internationale karrieremuligheder, lav skat, høj sikkerhed og over 300 solskinsdage om året. Du får mulighed for at udvikle værdifulde kompetencer og nyde en afslappet livsstil med adgang til strand, kultur og et aktivt expat-fællesskab.

Kontakt os på [email protected] eller [email protected]

Du kan også allerede nu booke en snak med os via dette link: Book et kald

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