The posting
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.
Position Description:
- The purpose of the Content Operations role is to partner with brands, external and internal partners to ensure the brand’s content strategy is implemented with quality, speed, value and compliance across the content supply chain. The Manager, Content Operations is expected to be a creative problem solver who supports achievement of the brand’s goals while always seeking ways to apply the process in a more effective manner. This individual supervises a portfolio of assigned projects for their respective brands, and defines, oversees, and maintains a complete timeline for brand content and projects. They use system tools to improve important metrics (including, but limited to, throughput, velocity, speed, rework, and deviations) across the content supply chain to ensure on-time delivery of quality projects in accordance with the brand strategy. They review timelines and capacity constraints for their given brands. They supervise errors, and work solution fixes, and technology to ensure accurate measurement of work to be done, capacity, resources required, forecasting, and content operations. They are responsible for checking work thoroughly between content supply chain systems and handoffs. They ensure data accuracy and track progress across content supply chain systems. In addition, this role is responsible for training and upskilling cross functional teammates on content supply chain systems, workflows, tasks, and results.
- This role reports to the Senior Director, Content Operations.
Key Objectives:
- Know Lilly, our customers, internal and external business partners, and our purpose
- Demonstrate deep understanding of your role and associated work, information and material flows, processes, procedures, systems, and methods across the content supply chain.
- Possess deep technical understanding of existing tools, who uses them, their tasks, workflows, interdependencies, etc.
- Understand content/project/tactic types, associated requirements, brand archetypes and model strong knowledge of the content supply chain.
- Maintain deep understanding of project management systems, data, interdependencies, and workflows.
- Develop effective relationships with peers at engaged agencies, vendors, and internal capabilities across the content supply chain.
- Possess understanding of Lilly’s compliance standards and quality requirements (e.g., CIQ, MLRO processes, AI technologies, content standards, FDA, etc.) and must be capable of applying these processes and requirements when performing in their role.
- Demonstrate deep knowledge of the unique requirements and considerations associated with supported brands, their channel mix, and content strategy.
- Make patients’ lives better, accept Team Lilly, invite and adopt change, and advocate for the organization while getting work done compliantly.
- Accountable for project and workflow management in support of a brands content strategy and backlog, across the content supply chain
- Define, oversee, and maintain an overall timeline for all projects within the brand’s backlog in partnership with internal and external agency, brand, review, and operations teammates.
- Ensure the timely and successful delivery of projects according to marketing needs and objectives
- Proactively identify and resolve issues before they impact the business
- Train and upskill cross functional partners on content supply chain systems and workflows
- Partner in the deviation process, and log deviations using quality management system, and pass on to internal quality process department to conduct investigation into why, how and how to prevent in future
- Use system tools to optimize team capacity, velocity, and throughput and coordinate with cross-functional peers to assess resource capacity and devise solutions to address resource constraints
Basic Requirements:
- Bachelor’s degree
- 2+ years of experience working on projects supporting a regulated industry (e.g., pharma)
- 2+ years of experience with capacity and project management systems (e.g., Wrike/Workfront/Jira)
- Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.
Additional Preferences:
- Team-first mindset
- Growth mindset; proven willingness and ability to ingest feedback, reflect, and learn
- Demonstrated strong verbal and written communication skills
- Validated planning and organizational skills
- Confirmed ability to handle multiple projects at a time
- Record to influence, collaborate and work effectively on a team
- Ability to understand, implement and guide technical knowledge across technologies, systems, and workflows.
- Ability to anticipate and resolve problems across systems and workflows
- Ability to establish key relationships with cross-functional business areas
- Validated ability to instruct cross functional partners tasks, systems, and workflows
- Experience in Marketing Operations, supporting Marketing Operations or a comparable role
- Certification in Project Management
- Product Launch experience
- Experience with project management techniques and software (e.g. Workfront, Wrike, Scope Deliver, Jira, Workamajig, Asana, Trello)
- Experience with promotional approval systems (e.g. Veeva Vault Promo Mats, iMarketing)
- Demonstrated passion and the ability to work to meet deadlines
- Skilled at analysis, judgment and decision making, with an eye toward quality and continuous improvement
Additional Information:
- Some travel required (0-10%)
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).
Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is
$60,000 - $143,000
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
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