The posting
This Position is responsible for:
- Serving as the key quality leader for the Electronics business by driving strategic quality initiatives and ensuring alignment with business objectives and customer expectations. - Developing, maintaining, and enhancing quality systems, processes, and controls to meet customer, regulatory, and operational requirements. - Leading cross-functional continuous improvement programs in partnership with customers, suppliers, and regional APAC Electronics teams to improve product quality, process capability, and operational excellence. - Building strong customer relationships and engaging stakeholders at all levels to address quality concerns, communicate quality performance, and establish long-term quality roadmaps and improvement strategies.
Principal Responsibilities: Quality at the Customer
- Serve as the primary quality interface with key customers, building strong relationships and driving proactive engagement to improve customer satisfaction and business performance. - Develop and execute customer-focused quality strategies by utilizing customer feedback, quality performance metrics, and business objectives to drive continuous improvement. - Lead cross-functional quality improvement projects, including Ship-to-Control, Six Sigma, and defect prevention initiatives, to improve customer scorecards, reduce quality risks, and enhance customer experience. - Own customer quality issue management, including quality excursions, complaints, and 8D investigations, ensuring robust root cause analysis, effective corrective actions, and sustainable preventive measures. - Lead and coordinate all Process Change Notifications (PCNs), ensuring thorough risk assessments, accurate technical documentation, timely customer communication, and successful implementation of process changes.
Quality at Supplier - Developing and maintaining minimum quality requirements for ESG suppliers, including serving as the approval authority for new supplier qualifications and performance evaluations, including Intercompany (Interco) sources. - Evaluating, developing, and monitoring suppliers' Quality Management Systems (QMS) to ensure compliance with Linde quality standards, customer requirements, and applicable regulatory expectations. Conduct supplier quality audits and follow-up assessments as required. - Communicating Linde's quality requirements, specifications, and expectations to suppliers and Interco partners, ensuring effective implementation and compliance. - Leading supplier quality issue resolution activities, including 8D investigations, root cause analyses, corrective and preventive actions (CAPA), and quality excursion management. Ensure timely and robust closure of all supplier and Interco quality incidents. - Managing Supplier Change Management (SCM) processes, including risk assessment, change evaluation, data review, and approval activities to ensure compliance with customer, regulatory, and business requirements. - Driving supplier quality improvement initiatives and strategic projects, including Ship-to-Control programs, electronic Certificates of Analysis (eCOA), Six Sigma initiatives, defect reduction programs, and other quality excellence programs with suppliers and Interco partners.
Electronics Standards, Best Practices & KPIs
- Develop, implement, and maintain a global quality standards framework, including best practices, quality metrics, and key performance indicators (KPIs), to ensure consistent product quality and customer experience across all Linde Electronics production sites. - Drive harmonization of quality processes, specifications, control plans, and performance measurements to support global customer requirements and operational excellence. - Monitor and analyze quality performance metrics, identify trends and gaps, and recommend improvement actions to enhance process capability and customer satisfaction.
Organisation & Capability Development
- Provide quality leadership within the LGS Electronics segment on all quality-related matters, supporting business objectives, customer requirements, and continuous improvement initiatives. - Deliver quality guidance, coaching, and training to functions that interface with Electronics customers, including Operations, Supply Chain, Customer Service, Engineering, and Commercial teams. - Lead quality participation during customer specification reviews, new product introductions, qualification activities, and product approval processes to ensure compliance with customer and regulatory requirements. - Analyze and evaluate process performance, Statistical Quality Control (SQC) data, Statistical Process Control (SPC) data, process capability indices (Cp/Cpk), and quality trends to drive process improvements, reduce variation, minimize quality costs, and improve product performance. - Lead initiatives to strengthen process controls through enhanced management of incoming raw materials, in-process controls, and final product release testing, emphasizing defect prevention and upstream quality ownership. - Ensure SQC/SPC systems, methodologies, and outputs comply with established quality standards, procedures, and policies through periodic audits and effectiveness reviews. - Establish, facilitate, and continuously improve structured problem-solving methodologies utilizing recognized tools such as 8D, Root Cause Analysis (RCA), Failure Mode and Effects Analysis (FMEA), Corrective and Preventive Actions (CAPA), and Six Sigma methodologies.
Requirements: - Bachelor's degree in Engineering, Quality Management, Chemistry, Materials Science, or a related technical discipline. Engineering degree preferred. - Training and experience in Quality Management Systems (ISO 9001, IATF 16949, ISO 17025, or equivalent), change management, problem-solving, and project management. - Strong knowledge of semiconductor manufacturing processes, electronic materials, specialty gases, and associated quality requirements is preferred. - Demonstrated proficiency in quality tools and methodologies, including 8D, Root Cause Analysis (RCA), Failure Mode and Effects Analysis (FMEA), Statistical Process Control (SPC), Lean Six Sigma, and risk management techniques. - Excellent interpersonal, communication, presentation, and stakeholder management skills, with the ability to effectively engage customers, suppliers, and senior leadership.
- Ability to lead cross-functional teams, manage multiple priorities, and drive quality improvement initiatives in a global business environment. - Six Sigma Green Belt or Black Belt certification preferred.
