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Open nowPosted 12 hours ago

Collections Supervisor

LINE MAN Wongnai57 open roles

Where
Bangkok, Thailand
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Your applicationOpen nowCollections SupervisorLINE MAN Wongnai · Bangkok, Thailand

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on LINE MAN Wongnai's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. LINE MAN Wongnai postings stay open a median of 26 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 12 hours ago

LINE MAN Wongnai median: 26 days open

The posting

About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

What you’ll Do:

  • Manage and supervise collection agent teams (both in-house and external vendor teams)
  • Set, monitor, and evaluate team and individual KPIs to achieve collection targets
  • Strategically allocate and assign delinquent leads/accounts to team members and external vendors to maximize recovery rates
  • Provide regular coaching, training, and constructive feedback to improve team performance and negotiation skills
  • Monitor call quality and interactions to ensure professional standards and compliance
  • Manage multiple delinquent accounts for debt collection efforts
  • Keep track of delinquent accounts to identify outstanding debts and conduct collection performance report
  • Provide guidance to collection team and assist the team with difficult calls
  • Handle escalated cases related to collection team
  • Collaborate with relevant parties as necessary
  • Handle OA portfolio updates, covering both project alignment and outstanding items.
  • Proactively identify and propose ways to streamline and improve collection process
  • Strictly comply with the company policies/SOPs
  • Other ad-hoc tasks as assigned

What you’ll Need:

  • Bachelor’s degree or higher in Finance, Accounting, Business Management or related field
  • At least 3 years of working experience in accounts receivable, debt collection, customer service or any field related
  • Knowledge of debt collection legal requirements is a plus
  • Proficient in MS Office, especially Excel and Google Sheet
  • Good interpersonal, communication, and negotiation skills
  • Ability to work effectively in a fast-paced and dynamic environment
  • Self-motivated, commitment, result-oriented and problem-solving mindset
  • Strong sense of confidentiality and integrity
  • Positive attitude, a fast-learner, and team player
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  1. A CV for this posting

    Written against LINE MAN Wongnai's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on LINE MAN Wongnai's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    LINE MAN Wongnai's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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