The posting
About us: Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices.
Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.
We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.
Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.
We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.
The Role
As eBilling Senior Advisor, you will play a key role in delivering operational excellence across the end-to-end eBilling process, with a particular focus on client onboarding and the effective coordination of day-to-day eBilling activities. This permanent role will see you manage and develop eBilling Coordinators, provide subject matter expertise and work closely with key stakeholders to resolve complex issues. You will also drive continuous improvement, standardisation and automation to enhance submission quality, reduce manual effort and deliver a consistent, client-focused service.
Your Key Responsibilities:
- Lead the end-to-end onboarding of new eBilling clients, from requirements gathering and solution design through to configuration, testing, go-live and transition into business-as-usual support.
- Manage and develop eBilling Coordinators, setting priorities, monitoring delivery against deadlines and service standards, and providing coaching, technical guidance and effective team cover.
- Establish and maintain robust controls, audit processes and quality standards to ensure accurate eBilling set-up and invoice submission in line with client agreements, firm policies and relevant regulatory requirements.
- Act as an escalation point for complex onboarding, submission and rejection issues, working with internal and external stakeholders to address root causes, reduce eBilling rejection rates and lock-up, and support timely billing and cash collection.
- Build strong relationships with clients and eBilling providers, maintaining an understanding of market developments and ensuring the firm’s processes evolve in line with changing client, industry and regulatory requirements.
- Champion eBilling system enhancements and integration with wider enterprise systems, identifying opportunities to automate processes, reduce manual activity and improve efficiency.
- Own and maintain a prioritised continuous improvement pipeline, driving greater standardisation, simplifying ways of working and improving the quality and consistency of eBilling services.
- Define, monitor and report on key operational measures, including onboarding progress, submission timeliness, first-time acceptance, rejection volumes, aged items, rework and payment status, using insights to identify risks and drive improvements.
What we’re looking for:
- Proven experience in eBilling within a law firm or professional services environment, with hands-on experience of client onboarding and ongoing eBilling operations.
- Strong knowledge of eBilling platforms and processes, including client billing guidelines, rate and timekeeper maintenance, matter set-up, invoice submission and rejection resolution.
- Experience coordinating or supervising a team, with the ability to allocate work, provide coaching and guidance, monitor performance and maintain high-quality standards.
- Experience of improving operational processes through data analysis, root-cause analysis, standardisation, effective controls and automation.
- Strong organisational and analytical skills, with the ability to manage multiple client onboardings and competing priorities, interpret operational data and deliver accurate work to tight deadlines.
- Confident and credible stakeholder management skills, with the ability to build effective relationships with senior stakeholders, clients and external vendors, communicate complex requirements clearly and influence practical outcomes.
What's on offer:
This role can be based in our London offices, with a hybrid working model available.
Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:
Health & Wellbeing
- Private Medical Insurance
- Free in-house fitness centre and subsidised health club memberships
- Free onsite GP service and periodic health assessments
Finance
- Pension and flexible savings options
- Income protection and life assurance
- Mortgage advice and will-writing services
Family & Lifestyle
- Electric car and cycle to work schemes
- Emergency family care
- Additional holiday/birthday leave.
- Maternity/paternity/shared parental leave
- Travel insurance and season ticket loan
- Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality, With Pride, or Social Mobility Networks)
If you think this role would suit you, please click apply below. We look forward to hearing from you!
Technical Skills
This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.
Application Policy
Applications and CVs (direct or via agency) are only accepted online via the portal. Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders ([email protected] for legal roles or [email protected] for business team roles).
