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Open nowPosted 52 days ago

Senior Product Manager - Client Experience & Engagement (f/m/d)

liqid-lig14 open roles

Where
Berlin
Work mode
Hybrid
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Your applicationOpen nowSenior Product Manager - Client Experience & Engagement (f/m/d)liqid-lig · Berlin

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This job: posted 52 days ago

The posting

YOUR ROLE

As Senior Product Manager – Client Experience & Engagement (f/m/d) you own everything that happens after a client's first investment. You shape the digital home of our clients across web and native app: portfolio reporting, performance insights, documents, settings and self-services, and you turn it into an experience worthy of a premium wealth manager. Our clients hold portfolios that include private equity funds from KKR, EQT, CVC and Permira and venture stakes in companies like SpaceX, Anthropic, OpenAI, Stripe and Anduril. You design how these investments are experienced, understood and told as a story in the product. Your mandate is twofold: make the day-to-day experience exceptional, and grow the relationship through digital up- and cross-sell of additional portfolios, products and account types. LIQID is hybrid by design, so you build a digital experience in which the personal Relationship Manager is natively woven in rather than bolted on. Clients should never feel a seam between their app and their advisor.

WHAT YOU'LL DO

• End-to-End Client Experience Ownership: Own the active client journey from first investment onward across web and native app. You set the vision for portfolio reporting, portfolio KPIs and performance communication, document management, account settings and self-services, and you raise the quality bar until the digital experience matches the standard of our investment products. That includes the storytelling layer for private markets: making capital calls, distributions, J-curves and the underlying funds and companies, from Cinven and Advent to Mistral and Databricks, tangible and understandable for clients. You define and evolve the North Star and KPI tree for active clients, building on our existing engagement framework (top-ups, additional portfolio and account openings, share of wallet, dashboard engagement, self-service completion) and developing it further where you see sharper signals.

• Digital Up- & Cross-Sell: Design and scale the journeys that deepen client relationships: time to first top-up, second portfolio and second product adoption, additional account types (joint, kids), and share-of-wallet growth. You identify natural product sequences through path and cohort analysis, build in-product moments and lifecycle campaigns that convert them, and prove your impact with honest, causal measurement rather than correlation stories. You build repeatable growth systems for the existing client base instead of one-off campaigns.

• Hybrid Experience & RM Integration: Make the Relationship Manager a first-class citizen of the digital product. You design how human advice surfaces inside the app: contextual RM touchpoints, seamless handovers between self-service and personal consultation, and self-service flows for major actions (top-ups, strategy changes, tax documents) that reduce friction without reducing trust. You measure and improve the interplay between RM engagement and client outcomes, from retention to share of wallet.

• Discovery, Data & Experimentation: Run continuous discovery with clients and Relationship Managers to understand what HNW clients actually need from their wealth dashboard. You define tracking schemas and metric contracts for the active client domain, run experiments and cohort analyses across engagement, retention and multi-product adoption, and use AI-assisted prototyping to converge on solutions in few iteration cycles. You act as Product Manager and Product Owner for a cross-functional squad of Engineering and Design, and prioritize with a transparent impact and effort logic that also means saying no.

WHAT YOU BRING

• Background: 7+ years of experience in Product Management for digital consumer products, ideally in FinTech, WealthTech, banking or another trust-driven domain. Experience with engagement, retention or CRM-driven product work is a strong plus, as is exposure to native app development.

• Analytical & Technical Fluency: Hands-on experience with product analytics, funnel and cohort analysis, and experimentation. You define metrics before you build, establish baselines, and attribute impact credibly. You are comfortable discussing architecture and API trade-offs with engineers and use AI tooling to prototype and compress your own cycles.

• Domain Curiosity & Client Empathy: Genuine interest in investing and wealth management (capital markets, private markets, portfolio construction) and the ambition to build regulatory fluency in a supervised environment. You understand that our clients entrust us with significant wealth and that every pixel of the experience either builds or erodes that trust.

• Communication & Language: Fluent in English (German a plus!), able to align Product, Design, Engineering, CRM and Relationship Management around one coherent client experience, and to represent your roadmap credibly toward leadership.

• Drive & Motivation: Comfortable in fast-paced, high-ownership scale-up environments. You want to own outcomes, not backlogs, and you are excited to define what a premium hybrid wealth experience looks like in an AI-native product organization.

Don’t meet all the requirements? Apply anyway! We look forward to receiving your application.

WHAT WE OFFER

- Diversity: Flat hierarchies and cultural openness make you an integral part of our diverse team of international talents from day one.

- Flexibility: We don’t complicate your life. You’ll find the right balance with flexible work models, working hours, and remote work options. 28 days of vacation and two additional days off on December 24 and 31 ensure you have ample time to unwind.

- Appreciation: You’ll help shape the future of digital wealth management with us in an innovative, multi-award-winning company on a growth trajectory, with high market relevance and plenty of space for your ideas.

- Development: We support your personal and professional growth with an annual development budget of €1,500. Additionally, at the start of your tenure at LIQID, you’ll receive high-quality equipment, including a MacBook, headphones, and a display.

- Smart Money: As a LIQIDian, you'll enjoy attractive terms for our investment strategies, a monthly lunch allowance, and exclusive discounts with various providers.

- Well-being: Regional organic products keep you fit in the office, and our health initiatives or Health Assistance Program go far beyond that.

WHAT HAPPENS NEXT

An excellent candidate experience and a high level of transparency are our top priorities throughout the interview process. The different stages of the application process are designed to help us understand what a potential collaboration could look like.

- Short introductory call with our Recruiting team: A relaxed first get-to-know-each-other conversation.

- Video interview with the Hiring Manager: We discuss whether your experience and expectations for the role align with our requirements.

- Case study: We would like to see how you approach complex challenges and demonstrate your problem-solving skills in a realistic work scenario.

- In-person meeting: You meet the team and gain practical insights into the day-to-day work.

ABOUT US

We are LIQID, one of the fastest-growing fintechs in Europe. Our purpose is to provide creators, entrepreneurs, and thinkers shaping our future with access to the same opportunities as the world’s most successful investors while balancing the demands of people, planet, and profit.

We offer our clients financial peace of mind through exceptional, curated investment solutions – ranging from the world’s best private equity and venture funds to award-winning wealth management solutions. All delivered via an intuitive digital experience with outstanding personal support. With over €4 billion in assets, we are backed by leading investors from the digital, private equity, and wealth management space, including LGT https://www.lgt.com/de/, Toscafund https://www.toscafund.com/, HQ Trust https://www.hqtrust.de/de, and Project A https://www.project-a.com/.

LIQID is an equal opportunity employer. All qualified applications are considered without regard to race, age, religion, gender, ethnic or national origin, disability, or any other characteristic protected by applicable equal opportunity laws.

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