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Open nowPosted 351 days ago

Sales, Operations & Customer Success Manager

lirvanalabs7 open roles

Pay
HK$20,000 – HK$38,000 a month
Where
Hong Kong
Work mode
On site
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Your applicationOpen nowSales, Operations & Customer Success Managerlirvanalabs · Hong Kong

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Share of postings closed within
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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 351 days ago

The posting

About Us:

We are an innovative start-up based in Silicon Valley, expanding our global footprint by establishing our first non-US site in Hong Kong. Our mission is to revolutionize the education sector through our cutting-edge generative AI education platform. We are looking for a dedicated and versatile Operations Manager to support our growing team in Hong Kong.

Position:

You will play a key role in creating a productive and positive work environment, enabling our team to focus on delivering groundbreaking solutions in education technology.

Key Responsibilities

  • Develop and implement effective strategies to guide prospective school administrators through the discovery and adoption process, ensuring alignment with Lirvana Labs' mission to revolutionize child learning.
  • Lead the team in providing a supportive, informative, and positive experience from initial inquiry through to a successful pilot program and long-term partnership.
  • Manage all prospect and partner communications to ensure they are timely (within 24 hours), high-quality, and reflect our warm, enthusiastic, and expert brand voice.
  • Oversee the prospect pipeline, ensuring the team effectively nurtures leads, demonstrates the value of our evidence-based approach, and guides families/schools toward a confident decision.
  • Drive conversion by coaching the team to articulate our product's benefits, address specific educational concerns, and highlight the long-term developmental impact for children.
  • Actively participate in key stages of the family and school journey—from initial demos and trial support to pilot program kick-offs—providing timely and constructive feedback to the team.
  • Coordinate and schedule product demonstrations and needs-assessment calls for prospective school partners.
  • Oversee data capture and relationship management through our CRM, ensuring the team adheres to all data privacy and management protocols.
  • Analyze key metrics including demo attendance, trial-to-pilot conversion rates, and customer satisfaction to identify trends and target growth opportunities.
  • Proactively manage the renewal process and nurture relationships to minimize churn, addressing any concerns with empathy and a solutions-oriented approach.
  • Manage Educational and Partnership Events
  • Develop and implement a calendar of high-value virtual and in-person events (e.g., webinars on, school administrator roundtables, parent Q&As) designed to educate prospects and fuel the pipeline.
  • Lead the end-to-end execution of events, ensuring they are engaging, informative, and seamlessly managed to strengthen our community and brand authority.
  • Foster Cross-Functional Collaboration
  • Work closely with Product, Design, and Engineering teams to relay customer feedback, ensure product messaging is accurate and compelling, and align on shared goals for customer acquisition and success.

Qualifications

  • Study in Business Administration, Education, Marketing, or a related field.
  • At least 2 years of experience in a Sales / Marketing role with demonstrated success in growing / increasing sales in a competitive market.
  • 3-5 years of admissions experience in local market.
  • Experience of working with CRM systems and integration with the sales life cycle.

Why Join Us:

Be part of an innovative start-up with a mission to transform education.

Opportunity to work in a dynamic and collaborative environment.

Competitive compensation and benefits package.

Career growth and development opportunities.

Work in the vibrant Cyberport community, surrounded by cutting-edge tech companies.

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