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Open nowPosted yesterday

Service Advisor

lithia985 open roles

Where
Odessa Chevrolet, Odessa, TX 79761
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Your applicationOpen nowService Advisorlithia · Odessa Chevrolet, Odessa, TX 79761

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on lithia's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market. lithia postings stay open a median of 11 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted yesterday

lithia median: 11 days open

The posting

Dealership:

L0026 All American Chevrolet of Odessa

All American Chevrolet of Odessa

Potential sign on bonus with verified experience!

What You'll Do

  • Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
  • Follow the Initial Customer Contact (ICC) process.
  • Greet customers in a friendly and professional manner.
  • Identify, confirm and offer resolution to customer concerns.
  • Communicate with customer what needs to be done, how much it will cost and when service will be complete.
  • Assess customer needs by conducting a vehicle walk around.
  • Attain agreement from customer for service needs.
  • Offer a multi-point inspection.
  • Write accurate repair orders using ADP system.
  • Follow the Interim Customer Contact (ICC2) process.
  • Provide estimates that are accurate and support upfront pricing guarantee.
  • Obtain approval to review findings of multi-point inspection and associated prices.
  • Obtain approval to proceed with Additional Service Requests.
  • Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
  • Communicate with technicians to gain clear understanding of services required and/or performed.
  • Follow-up with customer during repair/servicing of vehicle so they are aware of status.
  • Follow the Customer Delivery (CD) process.
  • Receive and process cash or credit payment for all services performed.
  • Upon completion of service promptly and professionally deliver vehicle to customer.
  • Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.

What You'll Bring

  • Strong attention to detail
  • Sense of urgency
  • Excellent communication
  • Typing – ability to type efficiently in order to enter repair orders.
  • Mathematics – calculating service costs and counting change.
  • Basic computer skills
  • Acceptable driving record and a valid driver's license in your state of residence

We offer best in class industry benefits:

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

Legalese language:

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on lithia's form

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    An application in CV Rocket: every answer filled in on the employer's form.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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