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Open nowFirst seen 10 hours ago

Support Engineer

liveu/90.00c4 open roles

Where
Puerto Rico - Remote, Remote
Work mode
Remote
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Your applicationOpen nowSupport Engineerliveu/90.00c · Puerto Rico - Remote, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on liveu/90.00c's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 10 hours ago

The posting

About LiveU

LiveU is the global leader in live IP-video solutions, transforming live video into greater value. From breaking news and major sports events to public safety, our technology powers reliable and efficient live production and visual intelligence at scale.

LiveU field units are widely seen at the world's most important news and sports events. Trusted by over 5,000 customers in 150+ countries, LiveU is a multi-award-winning company driving innovation in live video worldwide.

Location: Remote

Responsibilities

  • Field incoming requests/issues via omni-channel platform (phone, email, and chat).
  • Take ownership of requests and support through resolution or escalation.
  • Document requests/issues and related support activity.
  • Identify priority escalation situations and manage them according.
  • Raise awareness of procedures that require modification and/or are missing.
  • Collaborate across the company as needed to resolve requests/issues.
  • Identify and report cases that could be addressed with self-service and/or automation.

Requirements

  • Flexibility to work some weekends and holidays, and extra hours as needed.
  • Outstanding customer service skills.
  • Prior experience handling customer requests/issues (service).
  • Technologically proficient with software and hardware.
  • Technical support experience desired but not mandatory.
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against liveu/90.00c's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on liveu/90.00c's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    liveu/90.00c's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

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