The posting
Gaming:
Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
We are seeking a Senior Quality Assurance Engineer to own supplier and component quality across our electronic hardware commodities — with deep, hands-on experience in displays, CPUs/processors, and printed circuit board assemblies (PCBA). In this role, you will be the technical quality authority for these commodities: qualifying suppliers and components, driving root-cause resolution of field and production issues, and partnering with design, procurement, and manufacturing to build quality into our products from concept through mass production.
This is a high-impact role for an engineer who is equally comfortable reviewing a supplier's PPAP package, standing on the production floor debugging a PCBA defect, and presenting quality metrics to leadership.
Key Responsibilities
- Serve as the primary quality owner for display, CPU/processor, and PCBA commodities across the product lifecycle, from new product introduction (NPI) through end of life.
- Lead supplier qualification, on-site audits, and ongoing performance management for component and contract manufacturers, including domestic and overseas partners (ODM/EMS).
- Drive the quality core tools — APQP, PPAP, FMEA, MSA, and SPC — and review and approve supplier submissions, first-article inspections, and control plans.
- Investigate and resolve component and assembly failures using structured problem-solving (8D, 5-Why, Ishikawa/fishbone), and coordinate failure analysis with suppliers and internal labs.
- Manage nonconformance (NCMR), containment, and supplier corrective action (SCAR) processes, ensuring timely and effective closure.
- Establish and track commodity quality metrics (DPPM, first-pass yield, RMA/field return rates) and drive continuous improvement against targets.
- Define incoming inspection criteria and reliability/qualification test plans for displays, processors, and PCBA, and interpret results to make sound accept/reject decisions.
- Ensure compliance with applicable workmanship and industry standards (e.g., IPC-A-610, IPC/J-STD-001) and internal specifications.
- Partner cross-functionally with design/hardware engineering, procurement, operations, and program management to represent the voice of quality in design reviews and sourcing decisions.
- Support root-cause and containment activities for field issues, and feed lessons learned back into design and process controls.
Qualifications
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, Materials Science, or a related technical field.
- 7+ years of quality engineering experience in electronics or hardware manufacturing, with a proven track record in supplier/commodity quality.
- Direct, hands-on commodity experience with display technologies (LCD/OLED/LED), CPUs/SoCs/processors, and PCBA.
- Strong command of the quality core tools (APQP, PPAP, FMEA, MSA, SPC) and statistical problem-solving.
- Proficiency with structured root-cause and corrective-action methodologies (8D, 5-Why, fishbone) and demonstrated results driving supplier improvement.
- Working knowledge of PCBA workmanship and reliability standards such as IPC-A-610 and IPC/J-STD-001.
- Experience conducting supplier audits and managing supplier performance.
- Excellent communication skills and the ability to influence cross-functional teams and external suppliers.
Preferred Qualifications
- ASQ Certified Quality Engineer (CQE) and/or Six Sigma Green Belt or Black Belt certification.
- Experience with ISO 9001 (and, where relevant, ISO 13485 or IATF 16949) quality management systems.
- Familiarity with component reliability testing (thermal, mechanical, ESD, HALT/HASS) and failure-analysis techniques (X-ray, cross-section, SEM).
- Experience managing overseas contract manufacturers and component suppliers, including comfort with international travel.
- Background in casino gaming manufacturing or a similar industry.
Light & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
