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Open nowPosted 393 days ago

Customer Onboarding Specialist w/ French

lodgify12 open roles

Where
Barcelona - Cataluña
Work mode
Hybrid
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Your applicationOpen nowCustomer Onboarding Specialist w/ Frenchlodgify · Barcelona - Cataluña

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on lodgify's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 393 days ago

The posting

⭐ Who we are

Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.

Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.

⭐ About the role

To continue our growth, we are looking for a Product Onboarding Specialist, to join our Onboarding team!

As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer in the account and connections set-up. Post-set-up, you will have ownership of the customer and follow-up on a regular basis to upsell product features and plan.

⭐ How will you make an impact?

  • Onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system via phone calls and screen sharing calls in English and Spanish.
  • Understand customer objectives and potential to correctly set-up their account and assist them during the customer journey
  • Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
  • Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells
  • Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team
  • Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers

⭐ What makes you a great fit?

  • 1+ year as an account manager/onboarding in a high growth SaaS environment or recent graduate with a relevant degree.
  • Tech savvy with an ability to fully understand our software
  • You have Native/Near native level of English and French. Any other European languages would be an asset.
  • Experience negotiating and handling commercial conversations with customers in a consultative manner
  • Ability to manage multiple accounts at the same time
  • Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
  • Excellent organization skills and detail oriented
  • Fast learner and capable to keep up with a fast growing environment
  • Experience in the vacation rental software industry is preferred

Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

What's in it for you?

🏠 Remote Flexibility: The freedom to work from home.

🌴 Time to Recharge: 25 working days of paid vacation and Jornada Intensiva in August.

🛡️ Alan Health Insurance: Premium health, dental, and mental health support via Alan. Pre-existing conditions are covered.

💸 Tax-Free Savings: Increase your take-home pay by using Flexible Remuneration for meal costs (up to €220/mo) and public transport (up to €136/mo).

🖥️ Home Office Gear: We provide a table, ergonomic chair, and monitor for your home setup.

🇪🇸 Language Learning: Free Spanish classes.

🤑 Referral Program: Cash rewards for bringing in new talent.

✈️ Annual Offsite: We bring the whole team together in Barcelona once a year for an unforgettable company offsite!

🎯 Dynamic Hub: A high-energy, inclusive environment designed for collaboration and connection with a team that represents over 60 countries.

So, what are you waiting for? Apply now!

All applications and CVs must be submitted in English 😉

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  1. A CV for this posting

    Written against lodgify's own wording, from every piece of relevant proof in your profile.

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    The review screen in CV Rocket: how each CV was read, round by round.

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