The posting
Job Description
Job Summary: The Clinical Support Representative consistently anticipates and meets the needs of patients, physicians, staff, and the public. Serves as a primary point of contact for patients and providers by phone and in person. Performs scheduling, registration support, insurance verification, documentation management, referral processing, care coordination, and general administrative support functions. Obtains and maintains accurate patient demographic, insurance, and guarantor information. Maintains departmental records and electronic documentation systems, facilitates communication between patients and clinical staff, and supports daily clinic and operational workflows. Performs other duties as needed.
Education and Experience: Minimum one year of patient or customer service related experience preferred.
Knowledge and Skills: Knowledge of healthcare office, clinic, or department operations, patient registration processes, scheduling systems, insurance verification procedures, documentation management, and medical terminology. Able to read, write, and communicate effectively in English; use computers and software applications required for the position, including electronic medical records and Microsoft Office applications. Ability to communicate professionally with patients, families, providers, and staff; manage multiple assignments; organize and prioritize workload; maintain attention to detail; solve problems independently; maintain confidentiality; and work effectively in a fast-paced healthcare environment.
Licensures and Certifications: None
About Us
Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.
Loma Linda University Health is a Seventh-day Adventist, faith and values based Christian institution. Candidates must understand and embrace the mission, purpose, and identity of Loma Linda and its affiliated entities.
We are an equal opportunity employer committed to the principles of diversity. We provide equal opportunities in all aspects of the employment process to every individual, regardless of gender, race, color, age, national origin, ancestry, physical or mental disability, marital or veteran status, genetic information or any other characteristic protected by law. In addition, we will provide reasonable accommodations for otherwise qualified individuals requesting an accommodation due to a disability. If you need accommodation assistance with accessing our job listings or completing an application, or during any other phase of employment with us, please contact Human Resources Management at (909) 651-4001.
Loma Linda University Medical Center is a religiously-qualified Equal Opportunity Employer under Title VII of Civil Rights Act of 1964. No question on this application is asked for the purpose of unlawfully limiting or excluding any applicant’s consideration for employment because of race, color, religion, gender, age, national origin, disability, genetic information, or any other status protected by applicable law. If you need a reasonable accommodation in the hiring process, please notify Human Resource Management.
We appreciate your interest in Loma Linda and wish you success in your job search!
