The posting
Job Summary
The Dental Office Operations Manager oversees the day-to-day operations of a dental practice, supporting a welcoming patient experience and an efficient, well-organized workplace. This role coordinates administrative workflows, supports staff, monitors operational performance, and helps ensure the practice follows applicable policies and regulations.
Responsibilities
- Manage daily administrative operations, including scheduling, patient registration, records, billing coordination, and office communications.
- Oversee appointment workflows to support efficient use of provider and staff schedules.
- Support and guide front-office and administrative team members, including onboarding, training, and performance feedback.
- Monitor operational measures such as appointment availability, patient flow, collections, and patient feedback; identify opportunities for improvement.
- Help maintain accurate patient records and protect confidential information in accordance with applicable privacy requirements.
- Coordinate billing and insurance processes, including claims follow-up and resolution of patient account questions.
- Maintain office procedures, documentation, supply inventory, and vendor relationships.
- Support compliance with relevant healthcare, workplace safety, and dental practice requirements.
- Address patient concerns professionally and coordinate timely follow-up.
- Collaborate with clinical leadership to improve workflows and support practice goals.
Qualifications
- Experience in dental practice administration, healthcare operations, or a related field.
- Experience coordinating office workflows and supporting or supervising a team.
- Familiarity with dental practice management systems, scheduling tools, and electronic health records.
- Understanding of dental billing, insurance processes, and patient account management.
- Strong organizational, communication, and problem-solving skills.
- Ability to handle confidential information with care and discretion.
- Ability to manage competing priorities in a patient-focused environment.
Preferred Qualifications
- Prior experience as a dental office manager or operations supervisor.
- Knowledge of applicable dental practice, privacy, and workplace safety requirements.
- Training in healthcare administration, business operations, or a related area.



